Task Force 2000 / Husky - FNA Group
Complaint
R. Perez
Country: United States
I bought a Husky 1700 psi power washer at Home Depot, but after a couple of uses, high pressure could not be obtained. Tried numerous times to contact customer service as it was under warranty, but months later all I got was some parts to take it apart and rebuild it myself. I installed the parts but it worked just one time, as the second time I pulled it out to clean the pool deck I had the same problem again.
Not wanting to deal with this issue again I chalked it up to experience for buying that Husky brand and my wife bought me a Task Force 2000 unit for Christmas from Lowes. Little did we know both are from the FNA Group! When I took the unit out of the box in late January, the handle was broken on both sides. Lowes refused to take it back because more than 30 days had gone by since the date of purchase, and they no longer carried the unit. I chatted on line with a customer service agent from FNA Group who asked that I fax the purchase receipt. I asked if I could e-mail it along with pictures of the broken handle, for which he game me an e-mail address and these were sent the same day (issue # LTK5290359875X). Several days had gone by with no response, so I sent a second e-mail to which I have yet to receive a reply. Judging from the number of complaints on this and other sites I doubt that any timely action (if at all) will be taken by FNA Group.
Not wanting to deal with this issue again I chalked it up to experience for buying that Husky brand and my wife bought me a Task Force 2000 unit for Christmas from Lowes. Little did we know both are from the FNA Group! When I took the unit out of the box in late January, the handle was broken on both sides. Lowes refused to take it back because more than 30 days had gone by since the date of purchase, and they no longer carried the unit. I chatted on line with a customer service agent from FNA Group who asked that I fax the purchase receipt. I asked if I could e-mail it along with pictures of the broken handle, for which he game me an e-mail address and these were sent the same day (issue # LTK5290359875X). Several days had gone by with no response, so I sent a second e-mail to which I have yet to receive a reply. Judging from the number of complaints on this and other sites I doubt that any timely action (if at all) will be taken by FNA Group.
Comments
Please contact us at 800-381-0999 or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.
Thank you,
Husky Customer Service Team
We have one problem with Raaj Tractor, they held $30.00 of my money which they returned to me when they were told that warranty will cover the repairs.
I'd buy a new sprayer for it for 49.00 but I can get a whole new sprayer for 99... I guess that's how we get worked out of our money... build things so that they fall apart!
Thanks
tj