credit score company

I had my Direct Express Card Blocked due to Fraudulent activity from this company! I Get My SSDI on this card Monthly and I Have Never heard of this company! I have bills to pay and this put me in a Horrible position! I'm Furious! Called the number and it said theyre having problems with their phone lines I bet! Now I have to wait 3-5 days for a New Card and to have access to my funds!