MORTGAGE MITIGATION

I AM SORRY TO SAY THAT THE OTHER COMPLAINS ABOUT WF ARE TRUE. I HAVE TRIED FOR TWO YEARS TO GET WF TO MITIGATE MY MORTGAGE WITH NOT ONE OFFER FROM WF. I WANT TO PAY MY ENTIRE DEBT AND ONLY ASK TO LOWER MY INTEREST TO TODAYS CURRENT RATE. I WAS ASKED, OVER AND OVER AGAIN, TO SUBMIT A LARGE PACKAGE OF INFORMATION, FORMS, TAX RETURNS, HARDSHIP LETTERS, ETC., WHICH I DID EVERY TIME. IT WAS NEVER, NOT ONCE , FORWARDED TO THE "PHANTOM" UNDERWRITER. THEY WOULD DELAY, REQUEST ADDITIONAL INFORMATION( NOT ASKED FOR ORIGIONALLY), CHANGE FORMS, AND THEN SAY "RESEND EVERYTHING, UPDATED, DUE TO BEING 90 DAYS OLD". THEY, OF COURSE CAUSED THE 90 DAY DELAY. I FILLED ALL OUT AGAIN, SUBMITTED AGAIN, THE SAME THING HAPPENS AGAIN. FOR TWO YEARS NOW. WHY SCAM PEOPLE? JUST TELL THEM NO, WE CAN/WILL NOT HELP YOU. THEY ARE DOING THIS SO THEY ARE PAID BY THE GOVERNMENT. IT IS A TOTAL SHAM BY WF.  DISGRAGEFULL BUT TRUE.