Unbearable Noise Level during Spin Mode.

ComplaintsAppliancesWhirlpool Washing Machine Model Sensation ELITE

Complaint

0
Upasana Shah
Country: India
I bought  one Whirlpool washing machine “Model Sensation Elite”, from ARVEE ENTERPRISES,II/K/46A LAJPATNAGAR NEW DELHI 110 024 vide Retail Invoice No.6437 Dated 26.10.2907. From day one the noise level during "spin" mode is unbearable. For industrial machines (Not home appliances) the limit of noise level is 80 decibel, but in the case of this washing machine being manufactured by you, it is more than double this value. I tried to get this defect rectified through your service centre but they say it is part of the design and cannot be rectified. As a result the defect still persists, making it impossible to converse while it is running.
Will the Design Deptt. of Whirlpool look minto the matter and suggest a remedial solution to this daily torture.  Had it been in U.S or any other developed country, such machines would have been recalled from the market long back or at least replaced by a new one conforming to the relevant standards for such use.
Hoping to hear from Whirlpool soon for a remedial solution to this perennial problem.
ups_shah@yahoo.com

Comments

  • 0
    WP2008
    Hello Upasana.  My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your washer.  If you would like us to look into this further, please provide your name, the name of the site you were contacted on (Complaintwire), your user ID name (Upasana Shah), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com.  We would be happy to review your concerns further. Sincerely, Melanie.

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