Rude customer service, and even ruder managers

ComplaintsAutomotiveChrysler Financial

Complaint

0
Mrs. T
Country: United States
I deal with Chrysler financial on a vehicle that i have through them, and part of the time I speak to someone there i get very rude and unprofessional customer service, the most recent conversation i had with one of the representatives, i was very unsatisfied she was very rude to me cutting me off telling things i had to do pretty much dipping into my personal life which was none of her business, once i called back to speak to a manager i got the same thing very very rude, and i did not appreciate it, i tried my best to be nice and i did not get rude with them or anything.  this company is very bad for having unprofessional employees.  And it seems like nothing is being done about it. It seems like if you set a payment arrangement with them and this is how you do it for the longest time and never have a problem, and they change it with out warning saying they sent you a letter in the mail when you never got one it is all your fault and they put you down for that verbally .  VERY VERY UNPROFESSIONAL!!!!

Comments

  • 0
    Sympathetic
    I've had similar dealing with them and have also found them to be exceptionally rude and unprofessional in their dealings with me.  If you fall behind in payments, be prepared for calls to neighbors and friends, too!
  • 0
    Douglas Williams
    Paid off my truck with an insurance claim. I only owed $1200 and the over payment was in the amount of $5800.......... They cashed the check 11/10/10 and I was to have the over payment and title back in 21 days............ Its now 12/30/10 and Chrysler still has my $5800 and are unable to tell me when they will send it to me. I have been told 4 times someone will return my numerous phone calls. I have been told the check is in the mail 3 times and now they simply say they don't know when I will get my $5800 back. I have brought 3 vehicles from Chrysler over the years and I will NEVER USE THEM AGAIN! Companies like this need to go away and our government needs to let them SINK!

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