Complaint

0
josh ruth
Country: United States
I don't even know what to say. I was insulted and hung-up on the phone while talking with a customer service rep, then I called back and talked to a manager about a double charge, then guess what happens? Instead of refunding my money, they sent me another 90-day package of product. How does this kind of business keep customers?

Comments

  • 0
    tj
    They are running a cramming scam, basically a form of mail  and bank fraud where they ship and charge on unordered merchandise once they get some sliver of an order from you, often just a "free trial offer for shipping and handling".  Cramming scams will keep "accidentally" shipping "your orders" regardless of cancellations as long as they can get money out of you, until you figure out how to stop them.

    Immediately contact your bank to dispute the charges as fraudulent, and have your bank shut down your account or block your card number to prevent further fraud and theft.  Your bank can reverse charges back 2 to 3 months, undere FRB Reg. E or FCBA.

    In addition, file fraud complaints with FTC, your state Attorney General, and a mail fraud complaint with the US Postal Inspector.

    You want these fraud complaints on record with authorities now ,as their next tactic will be to attempt to extort payment for this faked "order" through collection threats.  Even sending ;the unordered crap back just leads to another branch of the scam map, since they can just say "it arrived damaged" or "must have been lost in shipping".

    Typically, failing to file agency complaints labels you a sucker, subjected to more fraud and crammed "orders", while filing such complaints gets your file tagged, and they back off.  This "accidental" consumer fraud depends on walking a line between defrauding and shaking down those who can be fooled, while steering clear of those who might get the authorities involved and cause serious damage.  For this to work, it has to look like an "accident". They need to operate under cover of "plausible deniability".

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