Dodgy business practice
Complaint
shan
Country: United States
I made an order for Rowenta DG-980 steam iron thru ikitchen.com.
When i received the item, it is a different model than i ordered.DG-580. I asked the company to refund me for my order and also pay the shipping , they won't pay for shipping the item back to their warehouse.
The item is advertised wrong on their website, if you do a search for DG-980 on their website, you will be pointed to this listing, and it says the "Rowenta Steam Generator DG-980 IN STOCK" It even shows the DG-980 picture, this is totally misleading to show a picture and point to a model that they dont have anymore, and charge you for it and then tell you to pay shipping for it since it is not their mistake.IT IS THEIR MISTAKE...
This is not a good business practice to sell a product by showing its picture and its model number and then on that final page, just write down that they will send u something else..... They should not be showing any page with reference to DG-980 if they dont have it in stock anymore...the new model DG-580 should be displayed only .....
When i received the item, it is a different model than i ordered.DG-580. I asked the company to refund me for my order and also pay the shipping , they won't pay for shipping the item back to their warehouse.
The item is advertised wrong on their website, if you do a search for DG-980 on their website, you will be pointed to this listing, and it says the "Rowenta Steam Generator DG-980 IN STOCK" It even shows the DG-980 picture, this is totally misleading to show a picture and point to a model that they dont have anymore, and charge you for it and then tell you to pay shipping for it since it is not their mistake.IT IS THEIR MISTAKE...
This is not a good business practice to sell a product by showing its picture and its model number and then on that final page, just write down that they will send u something else..... They should not be showing any page with reference to DG-980 if they dont have it in stock anymore...the new model DG-580 should be displayed only .....
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