Washer is eating and tearing my clothes too!
Complaint
Valerie Spiegler
Country: United States
I've had a Duet Sport Washer since May 2007. I had a major problem with it mechanically, and in October 2010, the extended warranty company sent me a check for 75% of cost of a new washer. Because I have the Duet Sport dryer stacked on top, I was forced to buy the Duet Washer again. I preferred not to. In January of this year (2013), a valve in the machine needed replacing. In February, the machine started to leak water from the front. The serviceman found a hole in the rubber door seal. He replaced the door seal with a different type that leaves a good 1/2 opening between the tub and the inside of the machine. Yes, you guessed it. Just like too many other Whirlpool customers, my machine ate a large sock that a repairman found in the pump last week. Today, it almost swallowed a sock but I caught it. Also today, it tore holes in a new T-shirt of my husband's and in a large gym sock. Strange plastic bits were stuck to the sock, as well. I also found plastic bits in the bed of the seal last week. At first, I thought it was the different configuration of the rubber door seal, because with the first rubber seal design I had no problems I was aware of. However, I suddenly remembered not finding the mate to 3 pairs of socks, a few months ago. Obviously they are floating in the Potomac. So, it isn't the door seal. It is very obviously a serious design flaw that Whirlpool has chosen to ignore. Here I go again calling the extended service plan company. I'm sure they'll have some ridiculous excuse for it, when they come to look at the washer. In the meanwhile, I am afraid, like so many other writers, on this complaint site, to use my washing machine for anything. What are we supposed to do?
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