Useless 2-year extended warranty
Complaint
Flora
Country: United States
We purchased a Compaq Presario laptop pc from Comp USA at 2400 W. Newhaven Ave. Melbourne, Fl. 32904 on 1-17-05. At the time of purchase we also decided to purchase a 2 year extended warranty. I asked the sale associate at that time if the two year extended warranty started after the one year manufacturers warranty expired, and was told yes. So I clarified and said so, if I buy the extra 2 year warranty then it will be covered for a total of 3 years, correct? To which I was told yes, that is correct.
Needless to say the pc started having problems a week ago, and I called today 8-1-07 to get it serviced and much to my surprise was told, the warranty was expired. I was told the reason for this was that the 2 year extended warranty started the day we purchased the pc. Now, if the manufacturer warranty covered the pc for the first year, why would I spend $250 dollars for a 2 year extended warranty that was only good for an additional 1-year? Basically, I spent $250 for a 1 year extended warranty. I called Public Relations for COMP USA and was rudely told that I had a two year extended warranty that ran for one year after the manufacturer’s warranty had expired. We discussed it again to make sure I was understanding their reasoning, which made no sense! I told her I was going to seek legal advice, She advised me to get an attorney then. I asked to speak to her supervisor, to which she told me, I am in a supervisory position. I told her mam, everyone has a supervisor, she said she would connect me, and then I was switched to someone’s voicemail. CLICK! GEE some public relations office.
This is false advertising to tell someone that something will be covered a total of 3 years (1-yr manuf, and 2-yr. extended) and then 2 years later sorry your warranty has expired!
I spent 1429.99 plus tax for a laptop computer and 2-year extended warranty for my handicapped daughter ,and now she has nothing! Please stop the misrepresentations on warranties and make COMP USA stand behind their warranty program.
Needless to say the pc started having problems a week ago, and I called today 8-1-07 to get it serviced and much to my surprise was told, the warranty was expired. I was told the reason for this was that the 2 year extended warranty started the day we purchased the pc. Now, if the manufacturer warranty covered the pc for the first year, why would I spend $250 dollars for a 2 year extended warranty that was only good for an additional 1-year? Basically, I spent $250 for a 1 year extended warranty. I called Public Relations for COMP USA and was rudely told that I had a two year extended warranty that ran for one year after the manufacturer’s warranty had expired. We discussed it again to make sure I was understanding their reasoning, which made no sense! I told her I was going to seek legal advice, She advised me to get an attorney then. I asked to speak to her supervisor, to which she told me, I am in a supervisory position. I told her mam, everyone has a supervisor, she said she would connect me, and then I was switched to someone’s voicemail. CLICK! GEE some public relations office.
This is false advertising to tell someone that something will be covered a total of 3 years (1-yr manuf, and 2-yr. extended) and then 2 years later sorry your warranty has expired!
I spent 1429.99 plus tax for a laptop computer and 2-year extended warranty for my handicapped daughter ,and now she has nothing! Please stop the misrepresentations on warranties and make COMP USA stand behind their warranty program.
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