charged more than advertised

ComplaintsOnline StoresPosterPass.com

Complaint

0
joshua christopher
Country: United States
i was charged 34 dollars for my purchase of four posters at 2 dollars each on the 13th of march 2008 and four days later i was charged again 48 dollars on the 17th of march 2008. so could someone please help me get these guys to give my money back i only did this to get cheap posters.

Comments

  • 0
    Stephen Sheridan
    same thing happened to me, and they keep sending me posters! when i go to the site i can't even cancel my account! i only have like $20 in my checking account now. please email me at stephenj1988@yahoo.com if u get any advice
  • 0
    royalty
    Your initial order will be shipped to you within 10 days of your ordering. Please wait at least 2 weeks from order to receive your initial order. A one-time handling fee  will be added to your order. Cancel anytime by calling us at 877-807-2929.


    i called them and they told me " your posters have been shipped and your account has been cancled... just tell the guy you are not accepting the package "

    we will see how this turns out.
  • 0
    Solution
    I had a fun time with these guys on the phone (they were very short and rude) so I just kept my mouth shut (as to not say something they could use against me) and turned around and filed a complaint with the BBB and my Attorney General. I received a full refund in 48 hours. I think the company is actually under investigation too.
  • 0
    Jeff Berman
    Dear Joshua,

    I apologize for the trouble you have had with my company, Poster Pass, and I believe I can help you to rectify this situation. Please call to speak to a customer service representative at 877-807-2929 as soon as possible. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably terminate your membership and provide refunds. To better understand the charges to your account, please see our details and terms at https://www.posterpass.com/TC.php?brand=Poste ... &interest=5For5.

    Sincerely,
    Jeff Berman
    Direct of Customer Service
    jberman@posterpass.com

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