wrong order
Complaint
lynda
Country: New Zealand
After having a awesome day visiting family in Wanganui, thought we would finish by getting kfc and going to Kowhai Park before heading home to Levin.
We went through the drive through, ordered 8 pieces of chicken deal, the tthree sides we asked for were, pepsi, chips and coleslaw. I also ordered 3 wicked wings
On the way to the park I asked the kids to pass me the drink, which we didnt get. We stopped to check our order, and we had the chicken, wicked wings and 2 chips. So on return,back in the drive through, we were told they gave us our order, and told to move on and the manager would come to see us.
With the attitude they gave, yes i was also put off, eventually we parked around the front of the shop, and I went in to check what happened, Iwas told I had to leave the premises as the police were called, I waited in the shop for awhile longer, again told the police were coming and I was trespassed. Then they offered me another large chips and a coleslaw,I only wanted what we didnt get the drink and coleslaw. They refused, so I went out and waited for the police to come.
Apparently one policeman went into check the cameras, didnt report much on this, and informed me the same offer was offered for chips and coleslaw. I delclined as my order was stated and paid for. The receipt we got given to the police, it had we got 2 chips, 8 chicken, and 3 wicked wings. I do not have a copy of receipt.
Now my moan is yes the drink, the whole episode ruined out beautiful day. And I am very angry for this as it is rarely that I get the chance to go Wanganui to visit family. This is one Good friday would never want to remember.
I realise the staff were busy and may of been under pressure, I have been an employee of your company and enjoyed it. When we go away or have takeaways , I go only to get Kfc. with this recent experience. I certainly wont be going to the Wanganui outlet.
I would certainly appreciate this matter was looked into. Very unhappy customer
Lynda
We went through the drive through, ordered 8 pieces of chicken deal, the tthree sides we asked for were, pepsi, chips and coleslaw. I also ordered 3 wicked wings
On the way to the park I asked the kids to pass me the drink, which we didnt get. We stopped to check our order, and we had the chicken, wicked wings and 2 chips. So on return,back in the drive through, we were told they gave us our order, and told to move on and the manager would come to see us.
With the attitude they gave, yes i was also put off, eventually we parked around the front of the shop, and I went in to check what happened, Iwas told I had to leave the premises as the police were called, I waited in the shop for awhile longer, again told the police were coming and I was trespassed. Then they offered me another large chips and a coleslaw,I only wanted what we didnt get the drink and coleslaw. They refused, so I went out and waited for the police to come.
Apparently one policeman went into check the cameras, didnt report much on this, and informed me the same offer was offered for chips and coleslaw. I delclined as my order was stated and paid for. The receipt we got given to the police, it had we got 2 chips, 8 chicken, and 3 wicked wings. I do not have a copy of receipt.
Now my moan is yes the drink, the whole episode ruined out beautiful day. And I am very angry for this as it is rarely that I get the chance to go Wanganui to visit family. This is one Good friday would never want to remember.
I realise the staff were busy and may of been under pressure, I have been an employee of your company and enjoyed it. When we go away or have takeaways , I go only to get Kfc. with this recent experience. I certainly wont be going to the Wanganui outlet.
I would certainly appreciate this matter was looked into. Very unhappy customer
Lynda
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