Not What It Seems

Yes, Direct Buy does save you quite a bit of money on furniture and other household items but like some other complaints said-they don't tell you about all the additional fees added on that seriously cut the savings.  After joining we were shocked to learn that our first purchases included an 8% service fee.  When we questioned them we were told the charge is assessed by the manufacturer, not DB.  We challenged that excuse by asking them to explain why every single manufacturer just happens to charge the same amount-which they couldn't.  

When you take the tour they make it sound so convenient and easy to shop in the store or online but what they don't tell you is that they only have a small sampling of each vendor available on their website and the books, upholstery samples, price lists aren't kept up to date so you really don't have access to the most current product lines from most of the vendors.  

I've been trying to order furntiture for our house for 3 months.  I know what i'm looking for but I have had to request updated prices, fabric samples, books, etc. which means putting ordering on hold for up to 2 weeks because everything has to go through corporate.  It has been the most irriatating experience.  

I get so angry when I'm in the store and I hear them giving tours and telling people half truths about how their business runs.