Proactiv is keeping charge!!
Complaint
Bona
Country: United States
I ordered the proactive & vitamin but I canceled after getting products. Unfortunately, vitamin sent automatically so I called again for cancel and changed my card number. After chnging my card number I wasn't worried at all
and I didn't expect that I'll get payment request from Guthy-Renker. Now I don't have any clue. How do I have to do?? Do I have to pay? But actually I already canceled automatic sending and asked a lot of times. I was fool. They are con artist!! If I didn't pay, will I suffer some bad things?? What is Guthy-Renker. Do I call again or ignore??
I'm so worried about future billing. (I ordered 27 Oct, 2011 / Canceled 3 Nov, 2011 / Re-canceled 11 Nov, 2011)
and I didn't expect that I'll get payment request from Guthy-Renker. Now I don't have any clue. How do I have to do?? Do I have to pay? But actually I already canceled automatic sending and asked a lot of times. I was fool. They are con artist!! If I didn't pay, will I suffer some bad things?? What is Guthy-Renker. Do I call again or ignore??
I'm so worried about future billing. (I ordered 27 Oct, 2011 / Canceled 3 Nov, 2011 / Re-canceled 11 Nov, 2011)
Comments
Dispute unauthorized charges through your bank, and block the card number or close the account due to fraud to prevent additional fraudulent charges. Follow up with a written dispute or fraud affidavit sent to your bank's dispute address.
Do NOT waste your time trying to get your money back from any scam through the scammer. Always immediately file a bank dispute, as that is usually the only way you will ever get your money back. If you leave your account or card number active, you can expect additional monthly charges, probably around $58 to $150, until you get wise and shut it down. The couple buck charge was just a teaser to get your account number, and a test that it was valid.
The game they will play is to try to delay your bank dispute past the 60 day FRB Reg. E or FCBA dispute period, after which your bank will be unlikely to be able to get your money back. To do this they will use various excuses, like "mailing an information packet" that never comes, "cancelling your membership" but they lose the "cancellation" so monthly charges continue, requiring you to get, and send in, a "refund request" that never has any effect, having to call a "refund number" that is ignored, or the cancellation "lost", etc...
File fraud complaints with FTC, your state AG, and at www.ic3.gov