Customer Service
Complaint
WenHater
Country: United States
I ordered wen's 30 day supply kit thinking it was a one time thing, but it's actually a "club" where they send you a new order supply every 3 months or so. I haven't even tried my wen 30 day kit and $100 was charged to my account for the NEXT supply shipment. I was baffled because i called before they shipped that one out and told them not to send me anymore new shipments yet. So i called and made them cancel my account AND refund my money twice! The first guy obviously did not understand what i meant so i became angry and called again an hour after. 2nd guy understood the problem and canceled my account and refunded. This complaint is coming from someone who has only been a member for 2 weeks!! and they already gave me so much trouble AND i still haven't used my wen 30 day kit which gets here tomorrow Lol! Even if i do like it, i will NEVER order from guthy renker and just get it from amazon or something. Hopefully they do what i told them and cancel my account and don't charge me anymore or i will be starting a fight lol.
Comments
http://www.la.bbb.org/business-reviews/Genera ... Monica-CA-52353