Refrigerator problem and Customer Service Complaint

I'm reaching out to you as your customer service are rude and trained to say no. I just wanted to feel like a appreciated customer, and all I heard was no. I spoke to michael who refused to give me his employee number,as I wanted to document who was being so rude. He informed me this was personal information, and would not give to me. Please call me at 720-280-4726 at your convenience. I have some important information about your product I feel you should know.