TK471364931

From: Raanan Katzir
Date: 9/21/2015 11:57:27 AM
To: CUSTOMER.IL@THY.COM
Subject: Re: Fw: Complain Report

Dear Mrs Franco,

Please respond
__________________________________
Raanan Katzir, Director
"SACOG", Sustainable Agriculture Consulting Group
4 Efter St. Tel-Aviv,69362, ISRAEL
Tel: +972 (03) 6991381; Cellular: +972 528727976
Fax: +972 (03) 6990152
E-mail: rannan@zahav.net.il

-------Original Message-------

From: Raanan Katzir
Date: 9/11/2015 7:48:49 AM
To: CUSTOMER.IL@THY.COM
Subject: Re: Fw: Complain Report

Dear Mrs Betsi Franco,

See please below my complain and your answer.
It is long time since I sent my complain. Please try your best to get a clear answer from Turkish Airline Istanbul.

Thanks for your efforts,

Raanan Katzir

_______________________________
Raanan Katzir, Director
"SACOG", Sustainable Agriculture Consulting Group
4 Efter St. Tel-Aviv,69362, ISRAEL
Tel: +972 (03) 6991381; Cellular: +972 528727976
Fax: +972 (03) 699015
E-mail: rannan@zahav.net.il

From: CUSTOMER.IL@THY.COM
Sent: Thursday, June 04, 2015 12:55 PM
To: Raanan Katzir
Cc: CUSTOMER.IL@THY.COM
Subject: RE: Complain Report

Dear Mr. Katzir,

Herewith to confirm the receipt of the below claim and wish to inform you that we were sorry to learn of the experienced inconvenience.

Please kindly be informed that we have placed your claim under evaluation.

Meanwhile we thank you for your patience.

Kind Regards,

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Betsi Franko | Customer Relations

Turkish Airlines Inc.| Moshe Aviv Tower, 7 Jabotinsky St., Ramat Gan, IL|P: +972-3-6945915|F: +972-3-6945926 CUSTOMER.IL@THY.COM

From: Raanan Katzir [mailto:rannan@zahav.net.il]
Sent: Wednesday, June 03, 2015 5:43 PM
To: TEL AVIV CUSTOMER RELATIONS
Subject: Fw: Complain Report

___________________________________
Raanan Katzir, Director
"SACOG", Sustainable Agriculture Consulting Group
4 Efter St. Tel-Aviv,69362, ISRAEL
Tel: +972 (03) 6991381; Cellular: +972 528727976
Fax: +972 (03) 6990152
E-mail: rannan@zahav.net.il

-------Original Message-------

From: Raanan Katzir

Date: 03/06/2015 15:18:56

To: Irenke Emese Guata Tokes

Subject: Complain Report

Shalom Mrs Iren Guata Tokes,

I and my wife are both TK elite + passengers .

That's was happened to me on April 30, TK 21  on the flight  from Beijing to Istanbul.

See please attached.

I was on an isle 13J sit in Comfort class when breakfast was served .  An empty  porcelain  heavy white cup served for coffee,  felt from the cart on my right  knee. It was accidently happened  as a mistake of the Stewart with no intention .  I felt  pain and the crew brought ice to put on the knee.

I was given the names of the Stewart and the crew members responsible.

I was told that this event will be reported  after the landing to the TK adequate authorities.

I was asked to leave an hand written report, which I did.

The following  .are the staff members involved:

Ms AYSEL TUTUG      was the Stewart who conducted the cart.

Mr GAMUE SIRIN   KAPANDAN       was the chief Stewart

Mr KAAN SELEK      was the Comfort class chief Stewart.

These pains I had later for few days.

I am reporting this event to complete the report I left on board and to  find out what rights of compensation I have.

Thanks for taking care .

I am looking forward to your response.

All the best,

Raanan Katzir

___________________________________
Raanan Katzir, Director
"SACOG", Sustainable Agriculture Consulting Group
4 Efter St. Tel-Aviv,69362, ISRAEL
Tel: +972 (03) 6991381; Cellular: +972 528727976
Fax: +972 (03) 6990152
E-mail: rannan@zahav.net.il

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