frequent phone calls
Complaint
Jeffrey Ball
Country: United States
On may 28, 2009 I received a notice from the Northland group regarding a debt that was settled in 2006. I sent them a notice of this information shortly after their initial contact, and advised them that my phone number is both private and for emergencies only. In my response, I also stated that per applicable laws that all correspondence must be completed through mail or email (and I did in fact provide a valid email address). I also informed them that any phone calls from northland regarding this matter would be seen as harassment and a complaint would be filed with all appropriate agencies.
This warning-not an idle threat, mind you-went unheeded. On June 9, 2009 I received phone calls from Northland group at 6AM, 7AM, 8:30am, 11:00am, and 12pm. As of the date of this complaint, I have filed a complaint with the Better Business Bureau, the FCC, the FTC as well as a group of civilian lawyers.
I view such an action on their part as having two important facets- that they are not interested in customer perspective and requests regarding correspondence, that they have no intention of following laws set forth regarding debts, and that proper research regarding accounts is of no concern.
In that they have disregarded my letter of dispute (which, by their own admission, I had every right to submit and they would "review" the case in question), I shall take this one step further and lodge a formal protest or dispute with each of the credit reporting agencies in addition to filing a harassment suit and, if applicable, seek to have their business liquidated in its entirety.
I do not take such matters lightly.
This warning-not an idle threat, mind you-went unheeded. On June 9, 2009 I received phone calls from Northland group at 6AM, 7AM, 8:30am, 11:00am, and 12pm. As of the date of this complaint, I have filed a complaint with the Better Business Bureau, the FCC, the FTC as well as a group of civilian lawyers.
I view such an action on their part as having two important facets- that they are not interested in customer perspective and requests regarding correspondence, that they have no intention of following laws set forth regarding debts, and that proper research regarding accounts is of no concern.
In that they have disregarded my letter of dispute (which, by their own admission, I had every right to submit and they would "review" the case in question), I shall take this one step further and lodge a formal protest or dispute with each of the credit reporting agencies in addition to filing a harassment suit and, if applicable, seek to have their business liquidated in its entirety.
I do not take such matters lightly.
Comments
If they are attempting to collect a debt that is not owed because it was settled, contact the Minnesota Attorney General or a consumer protection attorney.
Be aware that although you may believe they are collecting on a settled debt, many consumers have reported they are being contacted in error, trying to get them to pay someone else's debt.