Complaint

ComplaintsCar RentalEnterprise Rent A Car

Complaint

0
Jeannette Gordon
Country: United States
On Friday September 6, 2013 Me and my daughter went into your Enterprise rac facility in Portland, OR NE Burnside, My daughter wanted to rent a car. The manager there helped us (he is the same one who helped me before) when my company TriWest had a corporate account, she gave him her license, insurance, check stub,  to verify as he proceeded to verify with the insurance company, he told her she was ok to rent. Twenty minutes later he told her that she needed to have two out of three items, she told him she did have the items requested.. From there he told her that she needed to purchase additional insurance, I told him when I rented car a month ago I didn't need that he told me that I was wrong, I told him he helped me out a few times prior. He even gave me  a card to get a free rental months ago, because he didn't want me to complain to my employer and the corporate office about his rudeness. As we was standing there looking stupid, he keep telling her she needed two of the three items, I got pissed off, because I gave referrals out on this corporation. He wasted our time. As we was leaving due to his behavior, he walked behind me and asked me why I wanted to complain I told him, because I was upset he refused to give your email, then he finally did and I was embarrassed and pissed all over. With this being sad, I am going to forward my complaint, about him harassing my daughter over items she had. This is nonsense. Really


Jeannette Gordon

Comments

  • 0
    Jeannette
    On Friday September 6, 2013 Me and my daughter went into your Enterprise rac facility in Portland, OR NE Burnside, My daughter wanted to rent a car. The manager there helped us (he is the same one who helped me before) when my company TriWest had a corporate account, she gave him her license, insurance, check stub,  to verify as he proceeded to verify with the insurance company, he told her she was ok to rent. Twenty minutes later he told her that she needed to have two out of three items, she told him she did have the items requested.. From there he told her that she needed to purchase additional insurance, I told him when I rented car a month ago I didn't need that he told me that I was wrong, I told him he helped me out a few times prior. He even gave me  a card to get a free rental months ago, because he didn't want me to complain to my employer and the corporate office about his rudeness. As we was standing there looking stupid, he keep telling her she needed two of the three items, I got pissed off, because I gave referrals out on this corporation. He wasted our time. As we was leaving due to his behavior, he walked behind me and asked me why I wanted to complain I told him, because I was upset he refused to give your email, then he finally did and I was embarrassed and pissed all over. With this being sad, I am going to forward my complaint, about him harassing my daughter over items she had. This is nonsense. Really


    Jeannette Gordon
  • 0
    tj
    Problem with Enterprise is that they are showing consumer complaints alleging fraudulent damage claims, for phony "hail damage", with indications that the scheme is being orchestrated via a centralized "recovery" department.  Verifying insurance and a pay stub is consistent with checking that you could pay off if subjected to such a shakedown.  Adding new "requirements" is also consistent with some sort of setup, in effect feeling out what you could be good for, maybe how naive you are, rather than offering a straight transaction at fully disclosed price and terms.

    When it's getting that hard to do business, that's your clue to walk.


    Was she going to pay by check, or by credit card?

    Would she have had insurance coverage through her own insurance (e.g. comprehensive coverage), or through a credit card rental car insurance benefit?
  • 0
    EnterpriseCares
    Jeanette,
    We’ve taken note of your comments and would like the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any additional information regarding this experience with us.

    When emailing, please list Reference Number 130910-001324 in the subject line. We look forward to hearing from you.

    Respectfully,
    Carol
    Social Media
    Enterprise Rent-A-Car

Post a new comment