Cancellation
Complaint
TheLadyEve
Country: United States
Mailed a cancellation request letter as per the contract to PO BOX 54170 Irvine, CA 92619-4170 in January 2016.
Since that time I have received numerous collections calls from all over the nation from LA Fitness reps attempting to acquire new banking information from me in order to make withdrawals. I have reiterated on numerous phone calls that I have cancelled months ago. Finally today I was provided with a phone number to complete the cancellation. The rep states that the membership would be cancelled and I would receive an email confirming. I confirmed that the cancellation should have been in effect since January and I would not be paying any balance shown for February & March. Jeremy confirmed those charges would be deleted. However, upon receiving my cancellation confirmation email there is an outstanding balance shown and requested to be paid at my local gym?!?!?!
Since that time I have received numerous collections calls from all over the nation from LA Fitness reps attempting to acquire new banking information from me in order to make withdrawals. I have reiterated on numerous phone calls that I have cancelled months ago. Finally today I was provided with a phone number to complete the cancellation. The rep states that the membership would be cancelled and I would receive an email confirming. I confirmed that the cancellation should have been in effect since January and I would not be paying any balance shown for February & March. Jeremy confirmed those charges would be deleted. However, upon receiving my cancellation confirmation email there is an outstanding balance shown and requested to be paid at my local gym?!?!?!
Comments