Account Closed with No Reason

I have used moneygram almost 9 years. I logged in to pay an employee and the transaction when through on my side. After about 30 minutes i was notified that the transaction was canceled and to wait for a refund (not got it yet after 13 days). I tried logging in but was sold there was a system error. After trying for days I finally just requested a password reset and was FINALLY told to call a number. Once I called the guy just said my account had been closed and I can no longer use moneygram. I asked why "I dont know" i got no email with an explanation or anything. This is a terrible way of doing business.