Doorbell damaged when DIRECTTV installed.
Complaint
Martha Hains
Country: United States
Martha Hains Phone: 337-625-3468 or 337-515-7359. DIRECT TV ACCOUNT #:22386485
While installing DIRECTTV doorbell kept ringing, then it stopped. After installer left the house, that afternoon the door bell started a continual loud buzzing. When my husband got home he had to go up into the attic and disconnect the doorbell. Was afraid the house might catch on fire. I called for help with the issue that evening (1/20/2016.) They told me the claim was filed and we would hear back shortly. We did not hear back, so I called the next day and never heard from anyone. Finally on Saturday, I called again. I was told we would definitely hear from someone on Sunday. We never heard from anyone. I called today Monday,(1/25/2016) and was told once again it was taken care of - still have not gotten any help. I asked to speak with a supervisor. The supervisor told me that I had to file a written complaint, this is the first time I was ever told this. So, I am now filing this complaint. I hope to hear from someone soon. I am not happy with the service regarding this problem. I hope to hear from you VERY SOON!
While installing DIRECTTV doorbell kept ringing, then it stopped. After installer left the house, that afternoon the door bell started a continual loud buzzing. When my husband got home he had to go up into the attic and disconnect the doorbell. Was afraid the house might catch on fire. I called for help with the issue that evening (1/20/2016.) They told me the claim was filed and we would hear back shortly. We did not hear back, so I called the next day and never heard from anyone. Finally on Saturday, I called again. I was told we would definitely hear from someone on Sunday. We never heard from anyone. I called today Monday,(1/25/2016) and was told once again it was taken care of - still have not gotten any help. I asked to speak with a supervisor. The supervisor told me that I had to file a written complaint, this is the first time I was ever told this. So, I am now filing this complaint. I hope to hear from someone soon. I am not happy with the service regarding this problem. I hope to hear from you VERY SOON!
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