Product that only work once and would not respond to warranty request
Complaint
Ricky
Country: Canada
Today mark my full month trying to get warranty repair on my Powerwasher PW1600H-CA (S/N: 08101704646M) that I purchased from Home Depot last June.
The unit starts having problem just on the second use. That's before the winter. Motor start but water on outlet is inconsistent with little or no pressurization. Nozzle and gun are checked and appeared normal without blockage. Inlet filter is checked and without blockage. Water flow pressure to the unit is normal and sufficient. And the motor seems to start and stop as normal.
It took 7 days with 4 emails to get a respond with a troubleshooting tip (try to use the powerwasher direct plug-in without any extension or with any other equipment) which I did and with no mention of how I can get the unit repair under warranty that I specifically requested.
So I email them on Mar 16, and with 6 repeated emails on requesting warranty service with absolutely no respond up till today (Apr 8). That's 23 days without a single reply. And that is even I got so frustrated that I indicated I will complain publicly.
So don't tell me to contact you at cservice@fna-group.com or support@fna-group.com like I read elsewhere on the web because I already did 11 times totally.
Consider yourself at a total lost if you are like me.
The unit starts having problem just on the second use. That's before the winter. Motor start but water on outlet is inconsistent with little or no pressurization. Nozzle and gun are checked and appeared normal without blockage. Inlet filter is checked and without blockage. Water flow pressure to the unit is normal and sufficient. And the motor seems to start and stop as normal.
It took 7 days with 4 emails to get a respond with a troubleshooting tip (try to use the powerwasher direct plug-in without any extension or with any other equipment) which I did and with no mention of how I can get the unit repair under warranty that I specifically requested.
So I email them on Mar 16, and with 6 repeated emails on requesting warranty service with absolutely no respond up till today (Apr 8). That's 23 days without a single reply. And that is even I got so frustrated that I indicated I will complain publicly.
So don't tell me to contact you at cservice@fna-group.com or support@fna-group.com like I read elsewhere on the web because I already did 11 times totally.
Consider yourself at a total lost if you are like me.
Comments
My name is Michael with Home Depot Customer Care, I am sorry that you are having problems with your Husky Power Washer. I will be glad to help, please send a detailed email with product details to michael_care@homedepot.com
Michael
The Home Depot
Atlanta, GA 30339
Ricky
I am glad that I was able to help you out along with Zak. Please let me know if you need any assistance in the future.
Michael
The Home Depot
Atlanta, GA 30339
michael_care@homedepot.com
This is Michael from Home Depot Customer Care; I just wanted to inform you all that I will be leaving my current position and will no longer be monitoring this site. However, I will be passing the torch to my very qualified colleague and have listed her information below. Please contact her if you have any issues regarding Home Depot stores, products etc. I would like to thank you all for your support, it was my pleasure.
Stephanie
The Home Depot
Atlanta, GA 30339
Stephanie_care@homedepot.com
Michael
The Home Depot
Giving up on dealing with this company and will follow up with Home Depot
Thanks guys. I've received back the powerwasher on May 18 and the problem has been resolved.
Ricky
Yes you should be able to buy the gun separtely from the hose however, not all models could come apart. To check, on the bottom of the gun portion, right next to where the hose goes in to the handle, there should be a little red locking tab. If the gun you have has this tab, then the hose can be removed by sliding that tab back and pulling the hose straight out, and the gun can be replaced without the hose. If not, then both would need to be replaced.
You can purchase just the gun without the hose attached. You can order it at the following link. http://huskypowerwasher.com/catalog.php?model=HUSKY1750. It is item #7004947, and is located near the bottom of the page on this link.
Please feel free to contact me directly if you have any questions by emailing corporate2@fna-group.com
Sincerely,
Shannon
FNA Customer Service
I am a Customer Srevice Representative at the Husky Power Washer Company. Please accept my apology for the issue you experienced with your pressure washer.
Please contact us at 888-550-1606 or cservice@fna-group.com. Reference the posting NE07141002 when you make contact and we will resolve this issue to your full satisfaction.
Thank you,
Husky Customer Service Team
How could something need a new pump on the first use!
I can only assume it's an inferior product since I don't seem to be the only one.