Unlocking of Iphone and poor client service

I contacted Rogers for information about unlocking a used Iphone prior to purchasing. I spoke with Garrett from sales who explained all that needed to be done was provide the IMEI number and that the hardware is not committed to anyone and unlocking wouldn't be a problem. I called and spoke Felicia to confirm IMEI number prior to purchase to make sure I could unlock the phone. At that time I was advise I would need to open an account and pay a 50$ fee and after 30 days of activation I would be able to unlock the phone. I was little upset since I had conflicting information. She confirmed that the phone was a Rogers phone and that I would need to get it unlocked. She then said as long as the person said it was on a pay as you go there should be no problem and that she could not disclose any other information on the status of this phone. I purchased the phone. I then called to see if there was anyway I could get it unlocked prior to the 30 days at which point I spoke with Joanne in tech support who explained after verification that the phone was under contract and could have been provided this information prior to purchase and now i would have to go to a third party cellphone repair  service to have the phone unlocked as it would not be done by Rogers. She explained it was doable with the Iphone 4S and provided me with a telephone number and address of a business called Atlantic Cellphone Repair 506-874-3838. I was told a complaint would be placed in the system to prevent this from happening again.  At that point I called this business where I was advised that they could not unlock my phone because of the model and IOS. I then called Rogers again to see if the phone could be unlocked willing to pay the 50$ and explaining all the lies I had been given. I was then transferred to the Karim(I think) in the unlocking department which in turn told me again since this phone was under contract he was unable to do anything because of the way the system is set up. I then asked to speak to a manager where I was passed to customer relations - Triciana who explained there was nothing she could do and that I would have to go on the website to lodge a complaint after explaining my situation again. I asked several time to speak to a manager or supervisor where I was put on hold and the call was dropped. Several times throughout I was put on hold and the call was dropped. I simply would like to be either compensated for my phone or have it unlocked. Also I would like for your call centre staff to provide correct information to potential customers before they make the mistake of purchasing hardware they are unable to use as I did. I sent an email to the office of the president who in turn returned it to me since I was not a customer and was told they did not take complaints from non-customers. I then called again and spoke with Crystal who then explained that she would look into it and said that all I had to do was get the account holder to authorize me on the account and pay the 50$ fee and put it on the prepaid account to have it unlocked. I then contacted the previous owner who then contacted Rogers to have my name authorized on the account. On the 12/04/2012 I then called to confirm everything was OK and exactly what needed to be done to get the phone unlocked. I was then given the pay as you go account information and was told all that was needed was to put 50$ plus tax and to be safe add 57$ and I would get the phone unlocked. I proceeded to add a 20$ prepayment and a 30$ prepayment on the account via interact transfer through the Rogers website. I then called again to have the phone unlocked where Mohammed said this phone cannot be unlocked due existing contract on phone. I explained that I had previously called and he said the phone was stolen or that it was the same as having a leased car. I explained that if I was initially told that information that would be great but I was not and that I would like to speak to a supervisor. He said there was no supervisor and that he could not do anything he then transferred me back to prepaid department where I explained my story again then they transferred me to Henri, then Remi and Terri in the French department side of things. I was then asked to explain my story all over again. All along all I want is my 50$ back and to lodge a complaint to someone in the company. It seems terrible that even though I am not a customer that someone cannot take a complaint. I have however spoken to a supervisor in the Sales department who understood and tried to transfer me back to unlocking department but failed to do so.  I have definitely had a very bad experience with Rogers and was thinking of transferring my business to your company, but certainly have doubt about doing that now. I will be telling my story to others and potentially you will be losing people thinking of going with your company or looking to continue business with you. I will also be
sending my story to other information sharing site and CBC-Marketplace and other media. Hopefully you will see the value of just unlocking my
cellphone instead of having a disgruntled potential customer telling his very bad experience to several of his coworkers and friends and also
sharing his story to the media. I feel having wasted so much time and energy on something so simple is ridiculous and that the policy should be known to all employees at the same level and to not answer inquiries unless they know the answer or are able to provide correct information. After speaking with Stephanie she now says I cannot get a refund on a pay as you go account. I will have to us the fund on the account and that she is unable to pass me to a supervisor. She then mentioned that if I by a phone that information concerning contracts on the phone cannot be verified over the phone. She then said we had to take peoples word for it. I then said why was I able to get that information then if it is unavailable. I also asked how could they could steal my money as they are not fulfilling their part. She hung up on me and prior said to make a complaint online her name was Stephanie - 856496. I then called again and spoke with Leslie who explains that there is no unlocking service provided by Rogers and that she will have to transfer me to pay as you go to see if a refund can be made again.  I spoke with Theresa who explains that they cannot refund a Pay as You Go account and that I could use the card or give it to a friend or family. She then read my file and transferred the call to a supervisor Lisa – who explains she cannot refund any money on a Pay as You Go account and that Rogers. After speaking with Amena – 621345 at unlocking department she said phone is unable to unlock now as it is under contract but it is ok the use the phone as long as it is under Rogers. I explained all I wanted now was to get my money back. She said she would have to transfer me to prepaid. I was then transferred to prepaid where I asked directly to speak with a supervisor or manager. I spoke with Patricia who then explained that there are no refunds on prepaid accounts. I explained if I would have been told that it would not have been a problem and again requested to speak to a supervisor/manager. She then put me on hold to speak with a supervisor.