False Commercial; Dishornest Clerk; Bad Service
Complaint
Jorie Song
Country: United States
False Commrcial:
A commercial from Costco magzine regarding Alamo rental car says: "Save up to 25%, plus one free day." However, when the reservation customer representative gave me the estimate, only $25 was taken off from the total amount, no "one free day" was shown neither. The total estimate amount was $134.63.
Dishornest Clerk:
At Maui Kahului airport, the Alamo clerk used my debit card for a total charge of $196.62, and told me that the amount would not be charged and was only for paper work purpose.
Bad Service:
Airport pick-up bus took about 45 minutes to arrive, when other rental company's pick-up bust all arrived and left for 30 minutes.
Suggestion:
1. Alway use your credit card to pay them if you have to rent from Alamo.
2. Never believe their car rental coupon as they tend to make false commercial.
3. Avoid Alamo if you can. ;)
A commercial from Costco magzine regarding Alamo rental car says: "Save up to 25%, plus one free day." However, when the reservation customer representative gave me the estimate, only $25 was taken off from the total amount, no "one free day" was shown neither. The total estimate amount was $134.63.
Dishornest Clerk:
At Maui Kahului airport, the Alamo clerk used my debit card for a total charge of $196.62, and told me that the amount would not be charged and was only for paper work purpose.
Bad Service:
Airport pick-up bus took about 45 minutes to arrive, when other rental company's pick-up bust all arrived and left for 30 minutes.
Suggestion:
1. Alway use your credit card to pay them if you have to rent from Alamo.
2. Never believe their car rental coupon as they tend to make false commercial.
3. Avoid Alamo if you can. ;)
Comments
In any case, NEVER use a debit card for either a rental car, or a hotel room. They often block substantially more that what you expect to be charged, supposedly because your charges MIGHT be that high, which can play havoc with checks written against your checking account to which the debit card can apply a block.
In fact, NEVER use debit cards at all. They are just a security risk, and when they are breached or misused, it ties up your real money until it gets fixed.