Extra charges
Complaint
Dimitris
Country: Greece
They are the most fraudulent company I have ever cooperated with.
I have rented a car in Belgium, and they made me sign that I have checked the car and that it was ok. However, as it was 23:30, when I tried to find the car in the parking, I have realized that it was parked about 9km from the arrivals of the airport, which was at the exact opposite side of the airport... Of course, noone informed us that we had to go there to pick up the car, or how to go there.
After 2 hours (we missed the last bus for that parking area) we finally got the car, and due to really low lighting, and due to the fact that we were extremely frustrated, we just took it and got to France to finally have some rest...
Although it was one of the worst experiences already, about 20 days later, a letter came to my home from Europcar, claiming that I have damaged the car, with some pictures of a minor damage, but they were not timestamped, or no other evidence were there, other than my signature, that I have checked the car!
At first they were asking for 280 euro, and some more days later, that amount changed to 408 euro! I was constantly asking for timestamped pictures before and after I returned the car, but of course I had no reply on that issue. They were always replying that I just have to pay and that this will be solved at court if I didn`t.
Finally, I did pay that amount, but for sure, I will never book anything from Europcar!
I have rented a car in Belgium, and they made me sign that I have checked the car and that it was ok. However, as it was 23:30, when I tried to find the car in the parking, I have realized that it was parked about 9km from the arrivals of the airport, which was at the exact opposite side of the airport... Of course, noone informed us that we had to go there to pick up the car, or how to go there.
After 2 hours (we missed the last bus for that parking area) we finally got the car, and due to really low lighting, and due to the fact that we were extremely frustrated, we just took it and got to France to finally have some rest...
Although it was one of the worst experiences already, about 20 days later, a letter came to my home from Europcar, claiming that I have damaged the car, with some pictures of a minor damage, but they were not timestamped, or no other evidence were there, other than my signature, that I have checked the car!
At first they were asking for 280 euro, and some more days later, that amount changed to 408 euro! I was constantly asking for timestamped pictures before and after I returned the car, but of course I had no reply on that issue. They were always replying that I just have to pay and that this will be solved at court if I didn`t.
Finally, I did pay that amount, but for sure, I will never book anything from Europcar!
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