GuruAid questionable
Complaint
Scam warning
Country: United States
I called what was supposedly a support number for Malwarebytes because the scan identified a trojan, said it was quarantined and deleted, restarte my computer, but every time I can the scan again, the same trojan showed up. What I reached was a company in India called GuruAid. The tech came into my computer, went to Start and opened "Event Viewer" > Windows Logs > Applications. Under that list are all the "Errors" and 4 were listed as "Critical." This guy tried to tell me those were all "infected" files. He said they could fix/clean my computer and then became extremely aggressive about money, saying fixing it would cost something like $167 and that I needed a 2-year support plan for 299.99 in addition to the repair fee. He was very pushy and argued that there was no other solution and that their company was reputable, showing me their website that has a "BBB" and a "Microsoft" supposedly approval, but the BBB page he showed me was for a Lester company with no mention of GuruAid. I did not want to give them any money. After I got off the phone, I looked up the Applications list on the Event Viewer, and the "errors" he had shown me had nothing to do with "infection." One was the errors I get for my HP Photosmart printer that is missing some program on Windows 7. He told me it meant my Microsoft Installer was supposedly corrupted by the virus. The 4 "Critical" ones said it was a shut-down that didn't follow the usual process, such as a computer freeze, power outage or crash, again nothing to do with an "infection."
I did all the WIndows Updates, it found a "threat" and removed it, and my scans, both my anti-virus program and Malwarebytes were completely clean after that.
I did all the WIndows Updates, it found a "threat" and removed it, and my scans, both my anti-virus program and Malwarebytes were completely clean after that.
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