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ComplaintsAppliancesMaytag 3000 series washer

Complaint

0
bobfoley1276
Country: United States
After lots of phone calls, conplaints , threats, pleading.......regarding failure of my 2 1/2 yr old series 3000 washer, Lowes (where I bought this piece of junk) is sending me a check for the purchase price and my sales tax.  I have never been treated so poorly when I was sold a piece of junk machine:  Lowes, their third party extended warranty company, Maytag and Whirlpool;  all really suffer in customer service when they know they have sold junk.

Only when I called Maytag corporate customer service did I get a person who got some action but I was also challenged to tell why repair of my washing machine was so critical.

Anyway, without asking for my money back, I got a voice message saying 'the check is in the mail' for my purchase price and tax.  They call this a warranty buyout.  I guess it means heres your money, don't bother us any more.

So I got a new Samsung machine and this was interesting:  the delivery guys told me they pick up lots of Maytags these days and the customers all say their purchase price is being refunded, no repairs being done.  I am hoping that their comments that they 'never' pick up or hear about Samsung machines is valid.

I could write pages about my treatment from all involved but its clear to me that Maytag knows the 3000 series is a Lemon but they dont want to publicly admit it.

I would stay away from Maytag and Whirlpool

Comments

  • 0
    HeatherJ
    Our Maytag 3000 washer stopped working 14 months after we bought the washer. The repair man came out and said the gears were completely out along with the computer board. They told us to buy the extended warranty which we did. Then they told us they were refunding the money for the extended warranty because it wasn't cost effective for them to fix it. I called Maytag and they will do NOTHING about it. The only thing they offered us was to send us a new washer that we would have to pay for again and they would take off the year we had the other one, which would be $398 plus shipping of $175 that we would have to come up with for the new washer.That comes to more than the $550 we paid originally for it. Unbelievable. We called numerous times and Maytag will not honor their product. These washers are defective. No one should have to buy a new washer 14 months later.It is still sitting and is useless.I wish we would have seen the reviews on this. We will never buy another Maytag appliance because they do not stand behind their products.

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