Awful Customer Service
Complaint
Sangeetha
Country: India
I've been with Airtel Prepaid for more than a year. Now I need to switch to their postpaid service and I've been trying to do it for over a month. They took my deposit and supporting documents, but never actually transfered me to the other plan.
I've called customer support and even executives, but they all tell me they will get back to me tomorrow after they look into my problem. No one calls, and I again dial their numbers.
I regret my decision to switch to a different plan because it's taking so many business hours to fix. I would be glad to forget about this if only they would return my deposit.
I've called customer support and even executives, but they all tell me they will get back to me tomorrow after they look into my problem. No one calls, and I again dial their numbers.
I regret my decision to switch to a different plan because it's taking so many business hours to fix. I would be glad to forget about this if only they would return my deposit.
Comments
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Mohsin Khan
Airtel Customer Service Team