service issue

For 3 weeks now there is a tower supposedly down in my area zip code 21117 which is owings mills md. Everyday in my house or local area I cannot send texts, make calls or use the internet efficiently. Its constantly giving me problems. They toldme the issue would be fixed last week and now since its still not fixed they now can't seem to give me a reason why or when it will be. This is inconviencing me with receiving or being able to make business and personal calls. I have a 3g samsung epic and I pay 135 a month and shouldn't having to deal with this issue still. I made a complaint to the better buisness bureau a few days ago and should be hearing from them soon. I don't have time to continue to wait for them to give me the run around so I will complain and take as much legal action as possible til someone can resolve this issue and let them know this is unacceptable. My number is 4438218739.