NON RFUND OF MONEY

Dear Sir


1.    I happened to see your prog today in the evening on CNBC AWAAJ and found it to be a very educative for the POOR CUSTOMERS  like me who are cheated by the TELE SHOPPING COMPANIES.
2.    I am an Army officer presently posted at MEERUT ( U P). I ordered a Sony Ericsson mobile phone model no W850 I on 19 Mar 08 to AVA MERCHANDISING  order no 160077543. Since the company failed to deliver me the product in 21 days rather in even 40 days I cancelled the order and asked for the refund.
3.    After my order the company debited the EMIs in Mar 08 and Apr 08  and even after the cancellation of order and of the promise from the AVA MERCHANDISING  REP Ms Sweta Kaloo (refer e mails dt 05 may and 06 may reproduced below) to refund my principal amount etc ,I did not get my money back in my account. To add salt& pepper to my injuries The bank kept debiting the EMIs .
4.    I kept on sending e mails to AVA MERCHANDISING  without any satisfactory reply, please refer to all the correspondence through e mails as below. I received the last e mail Ms Kaloo on 30 Jul 08 and spoke to her later also but did not get my refund. The bank charged me the penalty which I asked the company to pay since they failed to refund my money.
5.    I have recently been posted to NAGALAND in FIELD COUNTER  INSURGENCY AREA and will be joining the unit by 10 Sep 08 . May I please request THE PEHREDAR to do something and get me my money and the PENALTY CHARGED TO ME BY THE BANK REFUNDED.
6.    Will be obliged for an early action

THANKING YOU IN ANTICIPATION.
With Regards

Col Piyush Sharma
7/3 Cariappa Enclave Mall Road
Meerut Cantt  UP
Mob  9997332040, 9319777735, 0121-2642401





RE: NOTICE NO -1,NON RECEIPT OF REFUND AGAINST CANCELLATION OF ORDER NO 160077543.‏
From:    piyush sharma (piyushsharma5@hotmail.com)
Sent:    07 August 2008 13:04PM
To:     Shveta Kaloo (shveta.kaloo@avamerchandising.co.in); salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in; gaurav@avamerchandising.co.in
Dear Madam
Today is 07 Aug, atleast 6 days have passed but I am still waiting for confirmation
from your side that my money have been refunded in my account.

I have received credit card statement with 600/- Rs late fee and 300/- odd Rs as interest which your company will be liable to pay.

Resond if you please

Col Piyush Sharma
________________________________________

From: shveta.kaloo@avamerchandising.co.in
To: piyushsharma5@hotmail.com; salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
Subject: RE: NOTICE NO -1,NON RECEIPT OF REFUND AGAINST CANCELLATION OF ORDER NO 160077543.
Date: Wed, 30 Jul 2008 18:20:30 +0530

Dear Sir
 
At the outset we apologise for the inconvenience &  delay caused to you and we truly regret the same.

We would like to inform you that the refund request has been forwarded to the bank and the amount will reflect in your account in next 5 working days.

While we completely understand that the situation must have been taxing for you, we request you to view this incidence in isolation it deserves and do not let it embitter you.  

We look forward to serve you better in future.

Thanks & Regards
Shveta Kaloo

________________________________________
From: piyush sharma [mailto:piyushsharma5@hotmail.com]
Sent: Wednesday, July 30, 2008 2:57 PM
To: shveta.kaloo@avamerchandising.co.in; salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
Subject: FW: NOTICE NO -1,NON RECEIPT OF REFUND AGAINST CANCELLATION OF ORDER NO 160077543.
Importance: High

________________________________________
From: piyushsharma5@hotmail.com
To: shveta.kaloo@avamerchandising.co.in; salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
Subject: FW: NOTICE NO -1,NON RECEIPT OF REFUND AGAINST CANCELLATION OF ORDER NO 160077543.
Date: Wed, 30 Jul 2008 14:55:24 +0530

Dear Sir/Mme
1. Since I have not heard anything from your side in this matter despite my repeated reminders and talk to Mr Gaurav agarwal regarding the refund of my money, this mail please be treated as FIRST NOTICE to you.
2. Acknowlede if you please ?



With Regards
Col Piyush Sharma


________________________________________

From: piyushsharma5@hotmail.com
To: shveta.kaloo@avamerchandising.co.in; salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
CC: indiaservice@citicorp.com
Subject: FW: COMPLAINT-NON RECEIPT OF ORDER/
Date: Sun, 13 Jul 2008 12:17:29 +0530


SUB:  REMINDER 1:PAYMENT EMI FOR THE PRODUCT NOT RECEIVED

Dear Sir/Mme,
1. It is further to my mail Dt 10 Jul 08.
2. I regret to inform you that despite my mail I failed to hear anything from your side.
3. My payment due is tomorrow ie 14 jul 08, it is again requested that you sort the matter out with CITIBANK about the EMI since I am not going to pay the amount and your company will be liable to pay any interest/penalty if levied to me.
4. Hope for an early /prompt action.

With regards
Col Piyush Sharma
Mob: 9997332040

Copy to CITI BANK- in respect of ref no- 007-812-810 to kindly look into the matter
________________________________________


From: piyushsharma5@hotmail.com
To: shveta.kaloo@avamerchandising.co.in; salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
Subject: FW: COMPLAINT-NON RECEIPT OF ORDER/
Date: Thu, 10 Jul 2008 21:10:56 +0530

Dear Sir/Mme
1. It is regarding the order no-160077543 Dt 19 Mar 08 which was later cancelled due to non receipt of order in time.
2. To my surprise I received citibank credit card statement of jun 08 in which Rs 2665/- has been debited to your company for the mobile which I never received, and your company agreed to refund/adjust the amount with the citibank.
3. It is requested the sort the matter with the citibank and inform me accordinly. I am not going to pay this amount to Citibank so please clarify this before the DUE DATE ie 14 JUL 08.
4. An early action is appreciated.

with regards
Col PiyushSharma



________________________________________



From: piyushsharma5@hotmail.com
To: shveta.kaloo@avamerchandising.co.in; salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
Subject: RE: COMPLAINT-NON RECEIPT OF ORDER
Date: Wed, 7 May 2008 14:57:23 +0530

Dear Ms

Please refer my conversation with Ms Manjot at 1445hr.
I am   interested in cancelling the order but before that I want to know
how you are going to refund me the money which has already been credited
to your company (ie Rs 250+2665+2665=5580) and about the future EMIs ?

Please let me know at the earliest about these queries
Thanks

Col Piyush Sharma



From: piyushsharma5@hotmail.com
To: shveta.kaloo@avamerchandising.co.in; salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
Subject: RE: COMPLAINT-NON RECEIPT OF ORDER
Date: Wed, 7 May 2008 00:52:24 +0530

Dear Ms

I again tried to contact you 5 times between 1645 -1930 hrs but failed.
Can I expect a call on my mobile 09997332040 in the morning to clarify certain issues before rejecting the order.
In my office there is no civil tele.

Hope to receive a call

Col PiyushSharma




________________________________________
From: shveta.kaloo@avamerchandising.co.in
To: piyushsharma5@hotmail.com
CC: salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
Subject: RE: COMPLAINT-NON RECEIPT OF ORDER
Date: Tue, 6 May 2008 15:25:25 +0530


. Dear Sir,
This is further to your mail regarding cancellation where we can only refund the principal amount and courier delivery charges without paying interest however we have mentioned that the compensatory gift is delivered only in case when customers do accept the consignment incase of delay.
Kindly give confirmation so that we can forward it for cancellation.
With Thanks and Regards
Shveta

From: piyush sharma [mailto:piyushsharma5@hotmail.com]
Sent: Tuesday, May 06, 2008 2:05 PM
To: shveta.kaloo@avamerchandising.co.in; salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
Subject: RE: COMPLAINT-NON RECEIPT OF ORDER
Dear Ms

This is further to my reply send earliear in the morning.

I am waiting for your response on the subject.

kindly reply at the earliest.

thanks

COl PiyushSharma


From: piyushsharma5@hotmail.com
To: shveta.kaloo@avamerchandising.co.in; salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
Subject: COMPLAINT-NON RECEIPT OF ORDER
Date: Tue, 6 May 2008 02:06:43 +0530

Dear Ms

Thanks a lot for the reply .

Till now I was just thinking that I am sending the mails to satisfy myself only since there was a complete silence on the other end.But what hurts me more is the attitude of the people eg. yesterday 05 may at 1800 hr I spoke to Vijay at your toll free no who told me that Ms Manjot is busy and will call me in 15-20 min, after waiting for 1 Hr+ I rang up again only to find out that everyone has gone to home since the shift finishes at 1900 Hr !!!

Glad to the rights of the customers, I wish to cancel the order and want the refund of the money debited from my credit card (ie Rs 250+2665+2665 ) and a interest of 2% pm on the amount ( this is the min interest a bank charges from the defaulters) Total amt of the interest will be approx 100-150 bucks which is definitely much less than the price of the free gift offered as a compensatory gesture.

Please settle this and I am ready to forget the experience with AVAMERCHANDISING as a bad dream.

Please let me know your view by 1400 Hr 06 may 08 so I will not accept the mobile if delivered by courier company and also fwd my ICICI bank acc no for crediting the amt.

Perhaps you will also like to forget this !!

Thanking you in anticipation with a request to send the reply in time to avoid complications with courier company.This is the reason I am sending this mail at 0200 hrs.

Col Piyush Sharma




From: shveta.kaloo@avamerchandising.co.in
To: piyushsharma5@hotmail.com
CC: merlin@avamerchandising.co.in
Subject: FW: REMINDER I -COMPLAINT-NON RECEIPT OF ORDERþ
Date: Mon, 5 May 2008 18:24:26 +0530
Dear Sir,
Greetings from AVA!!! At the outset we would like to thank you for taking the time off to pen down your comments/feedback with regard to the order booked.
We deeply regret to note the feeling of dissatisfaction you have been left during the course of your recent interaction. We would like to assure you that it is our constant endeavor to provide outstanding service to our customers and ensure that their experience with us is always pleasurable.
Please find the update on the questions put by you.
1) As a customer you have the right to cancel the order incase if the company fails to deliver the item within committed time of delivery.
2) We can refund the principal amount for the order booked –Rs 15990/-along with the courier delivery charges i.e. Rs 250/-.At times when customers do accept the consignment incase of delay also then we provide a free gift as a compensatory gesture.
Looking forward to hear from you.
Thanks and Regards,
Shveta

From: piyush sharma [mailto:piyushsharma5@hotmail.com]
Sent: Friday, May 02, 2008 12:40 PM
To: salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in; info@avamerchandising.co.in
Subject: REMINDER I -COMPLAINT-NON RECEIPT OF ORDER‏

Dear Sir
Inspite of my repeated efforts to get the redressal of my complaint Dt 28 Apr, I have not received any convincing reply till date. I fail to understand the silence on part of AVAMERCHANDISING to answer my basic questions. I reiterate my stand not to accept the mobile by courier and a full refund of my money paid to you(Rs 250+2665+2665) with a interest the bank charges unless I receive a reply. Today is the 44th day of the order.
Still hopeful to hear from you !!
COL PIYUSH SHARMA


COMPLAINT-NON RECEIPT OF ORDER‏ REMINDER I    
From:    piyush sharma (piyushsharma5@hotmail.com)
Sent:    Monday, April 28, 2008 8:07:53 PM
To:     salesciti@avamerchandising.co.in; merlin@avamerchandising.co.in
Cc:     info@avamerchandising.co.in


Dear Sir

1. I am Col Piyush Sharma presently posted in Meerut UP. I placed an order of Sony Ericcson mobile W 850 i , product code 874 on
19 mar 08 to Ms Nisha for my son Mst Shivam Tyagi.
My order no. is 160077543.
2. On 11 apr 08 I received a SMS that on my mobile(9319777735) from 09910380288 that the Mobile has been dispatched on 11 apr and EDD is 18 apr 08 vide AWB no 900028822.
3. Meanwhile I received my citibank credit card statement in which Rs 250/ & Rs 2665/- were debited to Avamerchandising on 19 mar& 20 mar respectively.
4. On 21 apr I spoke to Mr Vinayak on your toll free no 18001800300
and asked about the order and he told me that I will be receiving the mobile in a day or two. I tried to ring up the mobile no by which I received the SMS but it was switched off.
5. On 23 apr 08 I again spoke to Mr Vinayak and he told me that there is some problem in sending the product to UP state and also some problem with courier company.I also spoke to Ms Manjot since I wanted to talk to someone responsible, she said that she will inform me about the status of order in 24 hrs.
6. on 24 apr again I spoke to Mr Amit and Ms Manjot since I did not receive her call. She regreted the delay and said the product will be delivered shortly. I asked her to cancel my order since it didnot come in time and I failed to keep my promise to my son that I will present the mobile on his Bday.She again promised me to tell the status with in 24 hrs and also said as compensation in delay of order a free gift will also be send.
7. I again waited for three days for any details from your esteemed AVAMERCHANDING FIRM but failed. I rang your toll free no on 28 apr & spoke to Mr Gopal who said that Ms Manjot is on leave and My product has been dispatched on 23 apr.
&n bsp;
MY QUESTIONS ARE
a) AS a customer I should have right to cancell my order if the comany fails to deliver it within time( today is the 40th day of m
order which your company promises to deliver in 21 working days).
b) I have already paid your company two EMIs ie Rs 5330/ without receiving the product.Why I should not be refunded the interest the bank charges for defaulters ?

MY REQUEST IS
Someone responsible from your company should respond to my queries otherwise I will NOT ACCEPT the order when it is delivered to me and secondly legal options are always open !!


hope to hear something from you

MY DETAILS ARE

COL PIYUSH SHARMA
MOB 9997332040
9319777735
Thanking you in anticipation
piyush sharma