Bad Hotrl
Complaint
Byron and Susan Smith
Country: United Kingdom
I have stayed in many hotels in my career from 1 to 5 star and have to admit that The Days Inn Chester North must be one of the worst .
Starting off with the most obvious the presentation of the hotel comes across as dirty and well worn the carpets through the hotel are beyond explanation .
The coffee cups in the room look like somebody went to a car boot sale and grabbed the first 2 things that could hold liquid and left ,they are 2 different sizes and don't even match .That may sound trivial but it doesn't when you add everything together .
As for the biggest problem and why I am up at 3:14 am in the morning typing this letter .....
The road noise of the motorway ,it should be a warning on your website that you are next to a motorway and you can hear every single car ,van,truck and lorry that passes the hotel ,it is so loud you may if you listen carefully as I am doing now probably hear the drivers radio it is close .I have not slept at all and am livid that I have paid money for this nightmare .
I will be contacting your head office ,the first thing you see as you walk into the hotel is an excellence award from trip advisor obviously none of there staff have ever stayed here or else that would not be there .
On a positive note the only saving grace of the hotel was the food in the restaurant it was top class ,as for the rest ,I can only say it had left a bad taste in my mouth and would never stay at any Days Inn again .
The biggest disaster of all is that I am here for another night .
Starting off with the most obvious the presentation of the hotel comes across as dirty and well worn the carpets through the hotel are beyond explanation .
The coffee cups in the room look like somebody went to a car boot sale and grabbed the first 2 things that could hold liquid and left ,they are 2 different sizes and don't even match .That may sound trivial but it doesn't when you add everything together .
As for the biggest problem and why I am up at 3:14 am in the morning typing this letter .....
The road noise of the motorway ,it should be a warning on your website that you are next to a motorway and you can hear every single car ,van,truck and lorry that passes the hotel ,it is so loud you may if you listen carefully as I am doing now probably hear the drivers radio it is close .I have not slept at all and am livid that I have paid money for this nightmare .
I will be contacting your head office ,the first thing you see as you walk into the hotel is an excellence award from trip advisor obviously none of there staff have ever stayed here or else that would not be there .
On a positive note the only saving grace of the hotel was the food in the restaurant it was top class ,as for the rest ,I can only say it had left a bad taste in my mouth and would never stay at any Days Inn again .
The biggest disaster of all is that I am here for another night .
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