very very rude, negligence and RACIST nameless lady
Complaint
CLH
Country: United States
Dear: Bank of America
I am complaining about a very very rude, negligence and RACIST nameless lady who appear to be Middle Eastern maybe at of Bank of America located on 22491 El Toro Road Lake forest, California. 92630. The reason why I say nameless because she refuse to give her name why ask, she even stated that I don’t have to give you my name. I am like WOW I have never in my life heard anyone say that and work for a big corporation like Bank of America she was so unbelievable.
Here is what happen I went in the bank at about 12:30pm not for sure exactly the time on the dot ON 01/15/2019 I walked in the bank and there were a couple of people in the bank and there were no one at the tellers/ cashier at the window but there was a very nice young man name Fabian Alvarez said I am sorry someone is on the way to help you, I said okay. So there was a lady who came up and said how I can help you. Her name was Leda. I said yes!
So I gave here the check that my cousin gave to me for a $101.00 dollars where she has an account. The lady told me that If I wanted to cash that check which where the check was printed from B of A I would have to pay them $8.00 dollars. I am like wow I have never heard of nothing like that I ask her can I speak with your manager. She then replied I am the manager. I said do you have a business card. She reply No! I said okay do you have your corporation number she replied no! You can google it! I was so very surprised and shocked of the lack of customer services this manager displayed representing Bank of American. Oh yeah them she stated move and talk to her the nameless lady…..
So I stated talking to the lady very rude, negligence and RACIST nameless lady who came and started talking. I ask her what her name and she was like I don’t have to tell you. She was very rude and keep on telling me that I don’t have to give you a business card and I don’t have to tell you my name at the same time she me like you BLACK [***] how dare you ask me for anything. She was the by far the rudest person I have ever came in contact with. I have been called out of my name by a lot of people, but this one name less lady was the worst person I have ever came in contact with my hole 52 years of my life! What a shame that this lady is working for this BIG Corporation of Bank of America in Lake forest, California and acts this way. Very rough, rude, crude person.
So the young man name Fabian Alvarez said come over to my desk I can help you out with a card. I said thank you very much. He gave me a card and said they just change the policy that they just starting charging people this year. Here come the BIG ONE THEN I WAS GOING TO SAY SOMETHING TO HIM ABOUT THE future customer will be driving away with that rudeness and change them the money for an account that B of A has for about 20 years + . Because my son is 24 and my cousin has had this account longer then he has had life. He come the lady again and I stop talking to Fabian and told her I was talking to him. She was like I don’t have to tell you nothing. Then I said just to see how she would respond I am taping OUR CONVERSATION
She went CRAZY! And I mean Crazy! Running all around call security call security. Well you know what that was SHE DIDN’T WANT CORPATED TO Here HOW SHE WAS ACTING. (I think she just plain and simple just done like Black people.) She should have just called me a [***] I WOULD HAVE FELT BETTER!
CC: yelp
CLH
Cell phone
I am complaining about a very very rude, negligence and RACIST nameless lady who appear to be Middle Eastern maybe at of Bank of America located on 22491 El Toro Road Lake forest, California. 92630. The reason why I say nameless because she refuse to give her name why ask, she even stated that I don’t have to give you my name. I am like WOW I have never in my life heard anyone say that and work for a big corporation like Bank of America she was so unbelievable.
Here is what happen I went in the bank at about 12:30pm not for sure exactly the time on the dot ON 01/15/2019 I walked in the bank and there were a couple of people in the bank and there were no one at the tellers/ cashier at the window but there was a very nice young man name Fabian Alvarez said I am sorry someone is on the way to help you, I said okay. So there was a lady who came up and said how I can help you. Her name was Leda. I said yes!
So I gave here the check that my cousin gave to me for a $101.00 dollars where she has an account. The lady told me that If I wanted to cash that check which where the check was printed from B of A I would have to pay them $8.00 dollars. I am like wow I have never heard of nothing like that I ask her can I speak with your manager. She then replied I am the manager. I said do you have a business card. She reply No! I said okay do you have your corporation number she replied no! You can google it! I was so very surprised and shocked of the lack of customer services this manager displayed representing Bank of American. Oh yeah them she stated move and talk to her the nameless lady…..
So I stated talking to the lady very rude, negligence and RACIST nameless lady who came and started talking. I ask her what her name and she was like I don’t have to tell you. She was very rude and keep on telling me that I don’t have to give you a business card and I don’t have to tell you my name at the same time she me like you BLACK [***] how dare you ask me for anything. She was the by far the rudest person I have ever came in contact with. I have been called out of my name by a lot of people, but this one name less lady was the worst person I have ever came in contact with my hole 52 years of my life! What a shame that this lady is working for this BIG Corporation of Bank of America in Lake forest, California and acts this way. Very rough, rude, crude person.
So the young man name Fabian Alvarez said come over to my desk I can help you out with a card. I said thank you very much. He gave me a card and said they just change the policy that they just starting charging people this year. Here come the BIG ONE THEN I WAS GOING TO SAY SOMETHING TO HIM ABOUT THE future customer will be driving away with that rudeness and change them the money for an account that B of A has for about 20 years + . Because my son is 24 and my cousin has had this account longer then he has had life. He come the lady again and I stop talking to Fabian and told her I was talking to him. She was like I don’t have to tell you nothing. Then I said just to see how she would respond I am taping OUR CONVERSATION
She went CRAZY! And I mean Crazy! Running all around call security call security. Well you know what that was SHE DIDN’T WANT CORPATED TO Here HOW SHE WAS ACTING. (I think she just plain and simple just done like Black people.) She should have just called me a [***] I WOULD HAVE FELT BETTER!
CC: yelp
CLH
Cell phone
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