Company motto seems to be: Lie Your Ass Off Always

Reserved a manual, diesel, VW Golf for a two-week driving vacation in France. Reserved it two months ahead of time. Of course when I arrived to pick up the car they had neither diesels nor manuals. They make a big deal about all the models you can choose from but you basically get whatever they feel like giving you.

The automatic Golf TSI I got was dirty inside, had been smoked in extensively, and at times started chugging like it would stall (service engine light flashing). It made for a few tense moments but it never completely died. The minor existing damage on the rental contract didn't cover half of the damage on the car. But the people working there don't seem to care much about the car's condition, mechanically or physically.

And now that we're back in the U.S. we just got a credit card charge for an alleged traffic violation. I drove very carefully and there's no explanation of what alleged violation I committed. Sounds like their standard operating procedure.