Complaint - no valid justification given
Complaint
Sivagamasundari P
Country: India
I’ve logged a complaint few days (april 29) before regarding a discrepancy in the charges for bills on March & April’12.
I’ve received a call twice regarding this to explain the same with which I’m not convinced.
Today few minutes ago I got another call – A guy just abruptly said that charges are valid and disconnected the call. I spoke to Lakshmi @ 121 just few mins before who confirmed that my complaint has been closed stating customer is satisfied with the resolution.
My Airtel number – 9611207935
Complaint SR number – 43381582 (currently closed)
Issue of Complaint – Its regarding the bill for the month of March & April’12 where the charges are close to 4000/- per month.
My regular usage is around 1200/- to 1500/- per month. There is no change in recent plan or any add-ons being activated by me which I’ve confirmed with the customer care as well.
I’d like to receive a report with the actual usage may be the websites browsed by this data card for last March & April’12.
I’ve checked the dates and timings of the usage as per the bills during which I’m in office where data-card is no close to need.
New complaint SR number – 43533365
I’ve received a call twice regarding this to explain the same with which I’m not convinced.
Today few minutes ago I got another call – A guy just abruptly said that charges are valid and disconnected the call. I spoke to Lakshmi @ 121 just few mins before who confirmed that my complaint has been closed stating customer is satisfied with the resolution.
My Airtel number – 9611207935
Complaint SR number – 43381582 (currently closed)
Issue of Complaint – Its regarding the bill for the month of March & April’12 where the charges are close to 4000/- per month.
My regular usage is around 1200/- to 1500/- per month. There is no change in recent plan or any add-ons being activated by me which I’ve confirmed with the customer care as well.
I’d like to receive a report with the actual usage may be the websites browsed by this data card for last March & April’12.
I’ve checked the dates and timings of the usage as per the bills during which I’m in office where data-card is no close to need.
New complaint SR number – 43533365
Comments
This is to inform you that your concern listed on 08 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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This is to inform that your concern listed on 08 May 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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We would like to inform you that your concern listed 08 May 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Facebook - http://on.fb.me/cECyvS