Virgin Media Complaint
Complaint
Calum McLean
Country: Canada
Bad experience with virgin media. Be very careful - read the small print, get written confirmation - the call centre staff seem misinformed, confused, and hellbent on ensuring that you will never be able to cancel within 28 days - even if it means misinforming the customer.
The call waiting time is ridiculous (they are making money, after all) and to confuse matters further, there are more departments than make sense! At one point i was advised that i had no contract wih virgin, but i did have with ntl! What??? I signed up for a deal to include mobile but was later told i couldn't have it unless i got cable connected (after signing, of course).
Then they lied about bt/virgin switchover date to avoid cancellation. Cant be bothered typing any more, wasted enough time on them!
The call waiting time is ridiculous (they are making money, after all) and to confuse matters further, there are more departments than make sense! At one point i was advised that i had no contract wih virgin, but i did have with ntl! What??? I signed up for a deal to include mobile but was later told i couldn't have it unless i got cable connected (after signing, of course).
Then they lied about bt/virgin switchover date to avoid cancellation. Cant be bothered typing any more, wasted enough time on them!
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