will not work with me regarding package purchased

Expedia is not a honest or upfront company. On wed sept 2 2009 I emailed them regarding a package plan I thought was purchased. I received an email sept 3rd stating (I have the email saved) you have no confirmed package & nothing was charged to your credit card. Friday sept 4th I called an expedia representative. She also stated there was no confirmed plan or booking. She th en assisted me with another trip I would like instead. Sunday sept 6th my credit card reflects the 1st itinerary. I immediately call expedia the lady states there is nothing showing. I tell her it's on my statement. She again says there is nothing booked. I call the credit card co. they try to help file a dispute. I call expedia again. Still no booking noted. I spend 2 & 1/2 hours on the phone. Then finally I was told by a supervisor that, after they took my credit card number it was booked in another parties name. I asked him how that would happen & why would you allow someone other than the name on the credit card to book a trip? His reply-"the computer doesn't know who's behind it". I said exactly so you booked that trip by fraud with my credit card. He proceed to argue with me & said there was nothing he could do. I was miss informed about the rebooking fee & when I asked if they could just leave the trip as scheduled they said no. But for the rebooking fee they could help me.This conversation was an all day phone call back & forth. Expedia refused to take any fault & would not assist me to continue my trip or help with the booking fee. I've contacted the credit card co & continental airlines. I'm really disappointed because I have read expedias mission statement & how the employee's are to help, guide & try their best to assist the customer. There was mega confusion with this trip they even told I had 2 accounts. I asked how would I have known that. You should have seen it. But yet 4 different expedia employee's didn't see it. I offered to use the tickets & re-route my trip that day & they would not assist me. I very upset, literally sick about the service I have received. I started tell ing all my friends & co-workers about my experience. They will not be using expedias website. I have emails saved & disputes started so I hope somewhere down the line expedia pays for there mistake. I'm also checking into filing a complaint with the better consumers bureau. Also I was not offered any type of formal complaint form. A friend called on behalf of me on mon sept 7th & they told her everything was noted but they couldn't help me & why wasn't the formal complaint started. Very,Very, bad service here. A different person everytime stating different answers. Shouldn't there be one policy. Amy Bortner