Complaint

0
brandi
Country: Canada
This company is a scam! My product has never been sent yet they wont refund my money becuase its 'being' sent! Total scam! Spoke to some supervisor Cheryl employee number 338 who is a complete moron and basically blamed it on the fact i am from Canada. Apparently the Pet zoom does not offer tracking nubers to Canada, when i asked 'do they just throw it on a dog sled and hope it arrives?' this supervisor had no answer! They claim they operate under Pet zooms direct instructions regrding the tracking of non US product but refused a number to the actual company to complain about this uselss 'customer service' phone number that lists nothing and knows nothing!
Save yourself the headache! Dont buy it!!!!!

Comments

  • 0
    Carole V.
    I ordered one plus the free one. Price was $54.41 because shipping is 20.85 for two Loungees and one "free" seat barrier. Called after 6 weeks and was told it would be shipped soon. Was given a new Ord #.  I should have been suspicious though it did arrive about a week later.  Today I found they charged my cr card twice, second charge was $18 more!  Today they charged me is almost $127.00!!!  For two loungees and a net pet barrier. Now the cr card company has cancelled my card because of fraud because I also have a charge from Leisure Time too which I did not authorize.  B of A can't take the $73.00 second charge off because I gave them my cr card # for the original order so I have to file a Billing Dispute.  What a mess!  My recommendation:  buy one at Bed, Bath and Beyond or WalMart.

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