Cancellation

ComplaintsFitness CentersBally Fitness Center

Complaint

0
Kurt
Country: United States
Okay, so  I wanted to cancel my membership. They made me call the toll free number. They told me I had to write a handwritten letter to Washington, DC. I refused and told them how stupid that sounded. I explained to her that meant I had to pay to send a letter just to cancel and that wasn't right. I then told them to stop my payments, they went ahead and took my credit card off the account, so they wouldn't be able to charge me. I then explained to her that in essence that meant my membership was cancelled. She then was miraculously able to cancel my membership on the phone.

So, do not send a letter and wait a week. Just explain to them exactly how I did it. They'll cancel it over the phone.

Comments

  • 0
    tj
    Ballys has been caught running a consumer scam, where they claim verbally that accounts are "cancelled", then a couple years later, some debt collector comes along and claims you failed to cancel according to the contract, and now owe payments for the intervening period, during which you made no use of their facilities since you thought you cancelled.

    You STILL better send a letter to the cancellation address from your contract notifying them of the cancellation, and the date they accepted it.  You BETTER mail it certified return receipt requested, and keep copies of everything, including your letter, and your green card or USPS web confirmation of delivery.

    If you then have problems, use your records as the basis for documenting the cancellation, and that their "debt" claim is fraudulent.  File fraud complaints with FTC, your state AG, and your local District Attorney.  Or find an attorney and sue them.
  • 0
    jC
    Ballys also seems to be processing renewal memberships as new memberships
    I just had to file a police report, as well as take all those steps you outlined, because I found my renewal fees had gone to a different, new membership, though noone ever gave me a new membership card. I even got a copy of a forged contract from another branch at Ballys
  • 0
    Eduardo Jean-Baptiste
    I am cancelling my account because I have school coming up and wanna put more focus into my education. Transportation would also be a problem because my school is in a different borough.

    My experience from Bally Fitness Gym was great. It offered a variety of machines to work out on. I will sign up again next summer because it was really worth it.

    My account number is 100974242

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