8x12 Rug
Complaint
Marcia
Country: United States
I bought a cream modern rug with white circles patterns (first priced at $1200) and when I took it to be professionally cleaned it started bleeding pink dye all over. I called and emailed Thomasville and was told to deal with the store. The store said that neither them or Thomasville would do anything about it. So if you buy a Thomasville product prepare yourself to be stuck with a piece of no good chinese made product. There is no warranty or customer protection. You are on your own. Buyer beware! Do not not walk but run from their products! They are not of the quality they so much advertise. I also disputed the purchase with my Discover card. Their Purchase Protection claim is another joke. After dragging me along for 5 months, requesting and being given all kinds of documents, they finally admitted they were not going to do anything about it. Card has been cancelled!
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