Unethical treatment of customers
Complaint
Shaune Zenzel
Country: United States
Square came on the scene with a great idea, but now they are in trouble. We have seen what happens when a company makes a bone headed move, Netflix, and how much it can cost them. Netflix lost 1,000,000 customers in one month this past year when they tried to pull a bait and switch.
Square must be in serious financial trouble because they are behaving as you would expect by holding funds, which they are probably realizing interest on as well as the fees associated with the transaction. However, they have a history of poor customer contact, they don't alert clients that a large chargeback is imminent or the reason for the claim. They randomly hold funds, inexplicably labeling clients "high risk" sighting no specific reason, just an abstract referral to the rights in the contract you agreed to. That contract is not enforceable, and is probably illegal as it gives Square an unfair advantage and what they consider Carte Blanc to do what they want.
It is my conclusion that Square is going down the tubes and using a BS excuse to hold funds and rob Peter to pay Paul which cannot last long. If you need the ability to process credit cards, Intuit has a good program linked to quickbooks and Bank of America has rates as good or better than Square. Both of these organizations take phone calls and both care about their public image and understand the internet provides a vast audience to voice complaints, such as Facebook.
Please file a complaint with the Federal Trade Commission who is tasked with oversight as well as your state Attorney General office of consumer protection. Be sure to do it in writing or using their online format. DO NOT get sucked into emotional banter, stick to the facts which speak loudly enough alone, an objective point of view will give your complaint more legitimacy. Don't just take it, fight back! Square is playing by their own rules which seem to change weekly, and they don't care if the funds they locked up are critical for a small business. In my state, it costs $58 to file a law suit in General District Court, and with a courts judgement Square can be forced to pay in several ways including presenting their bank with a court order to garnish. Find the Registered Agent for Square, which they are required to have, and when they dont show for court, you automatically win. If they do show, well then you have someone to answer for the mistreatment and it will be on record and public.
Square must be in serious financial trouble because they are behaving as you would expect by holding funds, which they are probably realizing interest on as well as the fees associated with the transaction. However, they have a history of poor customer contact, they don't alert clients that a large chargeback is imminent or the reason for the claim. They randomly hold funds, inexplicably labeling clients "high risk" sighting no specific reason, just an abstract referral to the rights in the contract you agreed to. That contract is not enforceable, and is probably illegal as it gives Square an unfair advantage and what they consider Carte Blanc to do what they want.
It is my conclusion that Square is going down the tubes and using a BS excuse to hold funds and rob Peter to pay Paul which cannot last long. If you need the ability to process credit cards, Intuit has a good program linked to quickbooks and Bank of America has rates as good or better than Square. Both of these organizations take phone calls and both care about their public image and understand the internet provides a vast audience to voice complaints, such as Facebook.
Please file a complaint with the Federal Trade Commission who is tasked with oversight as well as your state Attorney General office of consumer protection. Be sure to do it in writing or using their online format. DO NOT get sucked into emotional banter, stick to the facts which speak loudly enough alone, an objective point of view will give your complaint more legitimacy. Don't just take it, fight back! Square is playing by their own rules which seem to change weekly, and they don't care if the funds they locked up are critical for a small business. In my state, it costs $58 to file a law suit in General District Court, and with a courts judgement Square can be forced to pay in several ways including presenting their bank with a court order to garnish. Find the Registered Agent for Square, which they are required to have, and when they dont show for court, you automatically win. If they do show, well then you have someone to answer for the mistreatment and it will be on record and public.
Post a new comment