Closed this account last year
Complaint
Amy Smith
Country: United States
I closed this account around Nov. of last year and they shipped my last package according to the person I called and spoke with in Jan. Now they are still charging me for shipments. THIS ACCOUNT WAS CANCELED!!!!! HOW DO I STOP THIS REOCCURRING CHARGE?
Comments
Dispute unauthorized charges through your bank, and block the card number or close the account due to fraud to prevent additional fraudulent charges. Follow up with a written dispute or fraud affidavit sent to your bank's dispute address.
Do NOT expect that you will get your money back from any scam through the scammer. Always immediately file a bank dispute, as that is usually the only way you will ever get your money back. If you leave your account or card number active, you can expect additional monthly charges, probably around $30, until you get wise and shut it down.
The game they will play is to try to delay your bank dispute past the 60 day FRB Reg. E or FCBA dispute period, after which your bank will be unlikely to be able to get your money back. To do this they will use various excuses, like "mailing an information packet" that never comes, "cancelling your membership" but they lose the "cancellation" so monthly charges continue, requiring you to get, and send in, a "refund request" that never has any effect, having to call a "refund number" that is ignored, or the cancellation "lost", etc...
File fraud complaints with FTC, your state Attorney General, their state AG, and at www.ic3.gov