scam charges
Complaint
Rosemary Holtmeyer
Country: United States
These two companies have been charging my husbands charge card 24.95 each for over 12 months. He had a stroke back when it started and was unaware of the charges.I recently descovered it while now making checks out for him.What else can we do to possibly get the money back.We have received no product or correspondance from them ever that I know of.Sincerely Rosemary Holtmeyer
Comments
Dispute unauthorized charges through your bank, and block the card number or close the account due to fraud to prevent additional fraudulent charges. Follow up with a written dispute or fraud affidavit sent to your bank's dispute address.
Note that under FRB regulations, the normal 60 day bank charge dispute period may be extended due to health problems.
Do NOT waste your time trying to get your money back from any scam through the scammer. Always immediately file a bank dispute, as that is usually the only way you will ever get your money back. If you leave your account or card number active, you can expect additional monthly charges, probably around $58 to $150, until you get wise and shut it down. The couple buck charge was just a teaser to get your account number, and a test that it was valid.
The game they will play is to try to delay your bank dispute past the 60 day FRB Reg. E or FCBA dispute period, after which your bank will be unlikely to be able to get your money back. To do this they will use various excuses, like "mailing an information packet" that never comes, "cancelling your membership" but they lose the "cancellation" so monthly charges continue, requiring you to get, and send in, a "refund request" that never has any effect, having to call a "refund number" that is ignored, or the cancellation "lost", etc...
File fraud complaints with FTC, your state AG, and at www.ic3.gov
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