Just try and find replacement bulb and parts
Complaint
R Lanc
Country: Canada
NEVER EVER AGAIN.....
Home Depot
I’ve spent a large portion of my career in customer service management, so know, that as a dealer, Home Depot is only able to assist to the length that their manufacturers are able to keep them in stock with parts. To my surprise, I’ve learned the Hampton Bay is wholly owned by Home Depot, so this now places the onus of stock for parts squarely on Home Depots’ doorstep.
Funny how Home Depot does NOT advertise this? After trying to reach Hampton Bay customer service, it was ONLY when I stumbled upon a blog that mentioned you actually can’t call and complain to Hampton Bay…
Wonder if you can guess where I would never buy another piece of home furnishing from? I would suggest that as a fun and exhilarating exercise in futility, someone in a position to make a change, try and access parts for a $250.00, albeit 10 year old ceiling fan, model # 54WDL
The fluorescent bulb, model # FHD40EL, by Rhine, is no longer available. It took days of searching NORTH AMERICA, to try an find a potential substitute.
After a suggestion from a 3rd party, Bulbs.com, and $60.00 later in shipping and brokerage fees (yes, there are people in Canada that require bulbs) the unit still would not light. Search the web, and found maybe it’s the ballast
Please, again, for fun and giggles, search for an Electronic Fluorescent Ballast, model # RB-CHB 40
Seems like I was searching for THE Holy Grail….
In all honesty, your customer service team (was passed around and placed on hold for 35min) were as good as you could ask, but they did not have The Holy Grail in stock, could not suggest a 3rd party who might carry one, and after hours in Google search purgatory, not a single electrical manufacturer could suggest an alternative
Rendering a $250.00 ceiling fan, literally, land fill
THIS is what is killing our planet, and the resources we extract, and then fill in with junk… Planned obsolescence
Done purposefully so that stupid consumers are forced to buy new, rather than try and fix
I do have to thank you, for the painful lesson learned, what to look for in a ceiling fan, and who not to got to buy it.
Regards
Home Depot
I’ve spent a large portion of my career in customer service management, so know, that as a dealer, Home Depot is only able to assist to the length that their manufacturers are able to keep them in stock with parts. To my surprise, I’ve learned the Hampton Bay is wholly owned by Home Depot, so this now places the onus of stock for parts squarely on Home Depots’ doorstep.
Funny how Home Depot does NOT advertise this? After trying to reach Hampton Bay customer service, it was ONLY when I stumbled upon a blog that mentioned you actually can’t call and complain to Hampton Bay…
Wonder if you can guess where I would never buy another piece of home furnishing from? I would suggest that as a fun and exhilarating exercise in futility, someone in a position to make a change, try and access parts for a $250.00, albeit 10 year old ceiling fan, model # 54WDL
The fluorescent bulb, model # FHD40EL, by Rhine, is no longer available. It took days of searching NORTH AMERICA, to try an find a potential substitute.
After a suggestion from a 3rd party, Bulbs.com, and $60.00 later in shipping and brokerage fees (yes, there are people in Canada that require bulbs) the unit still would not light. Search the web, and found maybe it’s the ballast
Please, again, for fun and giggles, search for an Electronic Fluorescent Ballast, model # RB-CHB 40
Seems like I was searching for THE Holy Grail….
In all honesty, your customer service team (was passed around and placed on hold for 35min) were as good as you could ask, but they did not have The Holy Grail in stock, could not suggest a 3rd party who might carry one, and after hours in Google search purgatory, not a single electrical manufacturer could suggest an alternative
Rendering a $250.00 ceiling fan, literally, land fill
THIS is what is killing our planet, and the resources we extract, and then fill in with junk… Planned obsolescence
Done purposefully so that stupid consumers are forced to buy new, rather than try and fix
I do have to thank you, for the painful lesson learned, what to look for in a ceiling fan, and who not to got to buy it.
Regards
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