Horrible Customer Service and Dishonest Practices

I have had an extremely bad experience with First Choice.  The installer was great, but he never mentioned an "equipment warranty" that would incur a $7.99 monthly charge.  I was not aware of it until they started to automatically charge my credit card every month.  I called them and had a couple of very unpleasantly frustrating conversations with them, where they spoke to me like I was the problem.  I finally had to argue with them in order to cancel the warranty.

After I cancelled, they continued to charge my credit card without my authorization.  I called to request that they refund these charges and they told me that I had never cancelled the warranty.  I feel like I'm in the Twilight Zone.  Seriously??  I ended up having to cancel my credit card and report First Choice to my credit card company in order to dispute the charges and get the refund.

This company makes me want to quit Direct TV and NEVER use their service again.  If Direct TV uses this dishonest and rude company, then how honest can Direct TV be?  Makes me wonder.  Anyway, do what you want, but I would steer clear if I were you.  There are other choices out there these days that won't try to steal from you.