Wrongful, misleading and unethical collection
Complaint
Paul Freistuhler
Country: United States
In late March, after I had formally paid Verizon a past due balance on a phone line I had turned back on again, an Erik Rohde, employee I.D. number 1167EEE from RPM contacted me telling me that unless I paid $191.70 at that very moment that RPM would have my phones turned back off again because as he put it, "RPM owns those phone numbers and would terminate my newly reinstalled service and take back those very numbers".
So, although I had already taken care of the debt with Verizon, I reluctantly paid as I had already advertised these numbers and they were firmly attached to a new business.
Verizon later would tell me that RPM lied, there is no way they "owned" any numbers and what they did was actually "fraudulent".
Regardless of what they do "according to state laws", this was wrong and unethical. The people that work for companies like this and do these kind of jobs are liars and just bad people. What goes around comes around. May you all receive your just rewards you terrible people.
So, although I had already taken care of the debt with Verizon, I reluctantly paid as I had already advertised these numbers and they were firmly attached to a new business.
Verizon later would tell me that RPM lied, there is no way they "owned" any numbers and what they did was actually "fraudulent".
Regardless of what they do "according to state laws", this was wrong and unethical. The people that work for companies like this and do these kind of jobs are liars and just bad people. What goes around comes around. May you all receive your just rewards you terrible people.
Comments
I had a tangle with these crooks over a Verizon bill. They called me about someone else's debt -- someone with my very common last name. Their mouthpiece, Mr. Henry P. Shorter, told me that Verizon gave them my number as as contact for the other individual. I wrote to the CEO of Verizon who had someone inform me that Verizon did not provide my number as a contact.
You can reach Mr. Shorter:
Mr. Henry P. Shorter, Director of Quality Assurance & Compliance
Receivables Performance Management, LLC
20816 44th Ave W
Lynnwood WA 98036
Be advised that Mr Shorter has a very short fuse. It's easy to make him angry since he will have you know that his company is perfect in every way and that they never, ever make mistakes.
You can contact Verizon at:
Lowell McAdam, Chairman and CEO
Verizon, Inc.
P.O. Box 11328
St. Petersburg FL 33733
Good luck. I wish there was some way to put these shady operators out of bisiness.
Write to Mr. McAdam and ask for a refund of the money that you paid to Receivables Performance. As a good corporate citizen they should do so since fraud was committed in their name. Then maybe Verzon will stop doing business with them. As far as I'm concerned Receivables Performance Management is giving Verizon a black eye. After my dealings with RPM, I would never, ever open a Verizon account.
Send any proof of double payment you made with your letter requesting a refund. Go right to the top of Verizon's corporate ladder.
They get the reputation they deserve.
Thank you so much for your time and advice.
I'm only now seeing this as I did a google search for my name to see what pops up as someone found my private email somehow using google.
Anyway, it was a pleasant surprise to see someone had probably been taken advantage of im a similar fashion and was pissed enough to devote this energy.
This was so long ago now that I can't recall what transpired but regardless, you are a good woman and I wanted to say thanks.
wishing you well,
Paul
Thank you so much.
If only there were a way to put these crooks out of business.
Sarah