This sounds like a classic small business "office supplies" scam. Their next step will probably be to try to intimidate you into paying inflated amounts you do not owe.
Sending a demand for payment (a bill or invoice) for unordered merchandise through the U.S. Mail is mail fraud, whether they shipped anything or not. To avoid postal regulations governing mail fraud, they would have to label their letter clearly indicating that it is a solicitation and not a bill. Under postal regulations, unordered merchandise becomes the property of the receiver, and need not even be returned.
File complaints with your state AG, the California AG (they appear to be based in California), FTC, and the U.S. Postal Inspector (since their sending of a bill for unordered merchandise via U.S. Mail is mail fraud, even though they shipped the "product" via another common carrier).
You want these written complaints in place since their next tactic will be to attempt to bully and threaten damage to your credit to extort payment.
BBB's definition of an "F" rating is: "F We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices. "
Supposedly the BBB file was started 11-29-07, 3 months after their alleged business start date of 9-07-07. Complaints on www.800Notes.com start on May 28, 2008.
"... Telemarketing job-- is it legit? I started a new telemarketing job today. I did not have to fill out a W-4, I just had to fill out my name, address, and social security number on a form. I do not know the true name of the company-- the name that we told customers was diffrent than the ont listed on the cards we were issued with the call numbers on them. When we place a call, we tell them that we are sending out a catalog for toner for their copy machine, but we don't think we have the correct copier model number "Is 5025 the model of your copier? I'm not sure if we have the right model in our system..." is what we are REQUIRED to say. (Of corse we don't know what model number it is because they have never done business with said company). We then go through a script misleading them into believing that they have a low price locked in due to their being a "perferred customer" from their last order (an obvious lie), and the shipping dept. will call in the next few days to let them know the status of their order. cont.. 5 months ago Additional Details 5 months ago
when the script is done, the "customer" has been led to believe that they are just verifying the shipment of a previous order, and that they are getting a catalog with the new stock of accessories for their copier(s). There is no catalog involved. We are instructed to hang up on the person if they start asking questions about the company, of if they ask for the name of the company more than once. Now I have worked several telemarketing jobs in the past, and every ethic and professional phone skill I have learned is breached by this company. We are not even allowed to tell what state we are located in if we are asked. They are not registered with the chamber of commerce, the phone numbers they are used are unlisted and caller ID is blocked. The building doesn't even have a name on it. If this company is breaking any laws, I don't want to be involved, but I DO need the paycheck. Hopefully tomarrow I can weasel a company name from someone that I can do a search on. Help please!?!?!?! 5 months ago
TX Cyclone-- I worked for SITEL in San Angelo, TX, and Conseco teleservices in Irving TX. I am familliar with some telemarketing laws, and I think this company is doing what is referred to as "slamming", or close to it. I DO have a set time to be there and to to leave-- 7:00 A.M. until 2:00 P.M., so I'm assuming I'm an employee. I'm going in tomarrow if for nothing else to get a business name that can be reported to the B.B.B. if it turns out to be illegal. There is a couple of telemarketer employees there that's been there a few months, but they seem to be of the character that, well, I wouldn't hang out with them after work.
The word "SCAM" keeps screaming from the back of my head.... Makes Kirby and Cutco feel like fortune 500 companies...... 5 months ago
More like WAS... I moved to Michigan for a while, got run over on my bicycle by an uninsured driver who just-so-happened to be the grifriend of a cop (so the police dept. never filed the report-- therefore I'm not able to sue for the fact that I received sciatic nerve damage and a hefty doctors bill I can't afford to pay). I'm in California right now-- Southern Cali-- and the fact that I dont' know much Spanish makes it extremely difficult to even get a job even in fast food. With the national recession in full swing, jobs are hard to come by. 5 months ago
Oh-- and on the cards that have the companies names, phone numbers, and addresses on them-- all of the cards are out of date. (Do not use after June 30, 2005, etc...) A large number of the numbers on the cards are even disconnected, which proves to be a headache since we have to manualy dial each number (I guess I was a spoiled telemarketer, I've always used autodialers hooked up to computers. This business only has four computers in the whole building). 5 months ago
I found the name thc company goes by-- Digital Infologic. I did a Google search with that name then with that name and scams, never found anything. The company has been in business for at least a year, I so really don't have a clue what the legitimacy of the business may be. If it's legal, it sure is shady..... 5 months ago
I was let go today, the owned told me "you're just not working out. You sound too much like you're selling something..." WELL DUH!!!! He cut me a check for $85.00, which comes out to less than the $8.00 we were guranteed, but I don't care about that. I contacted the Better Business Bureau, they already have an "F" rating. The worst a business can be given. I'm in the process of reporting them to the city and the local newspaper (where the job ad was placed), I'm sure that if they don't get criminal charges, they'll be run out of town. We'll see where it leads. I memorized the script ("it's propriatary information! It is not to leave the building!!"), and e-mailed it to the local newspaper's editor. I'm sure he's going to LOVE that.... ..."
0
tj
You might also file a fraud complaint with the LA County District Attorney, since Lancaster is in Los Angeles County.
This company called my job, told me where they were calling from, asked my name and hung up. Two days later I got a delivery from UPS, it was the toner with a bill for $597.00 for a toner that would of cost $30.00. My company does even own any HP equipment.
0
TONOR FOR WHAT
Digital InfoLogic., Inc. 1752 E. Ave J, Ste 300 Lancaster, CA 9353 Phone # 661-947-5610 888-945-5609 Fax # 661- 947-5611
If you get anything from the above company it might be a scam we received a toner for a copier that we don't have
0
Rube2198
I got an invoice today from Digital Infologic for $698.38 for toner. We have a per copy maint. agreement with a local company so we don't even order toner! I called Digital Infologic and told them I received the invoice and I didn't order it. The gal proceded to check on the UPS delivery, then informed me that their internet was down, and she would have to call me back. HAH! I googled their company and found all sorts of fraud complaints! I faxed them their invoice and told them what they could do with it! Companies like this make me SICK!
0
Laurene
If you receive merchandise that was never ordered you do not have to pay the invoice or even return the merchandise. Unordered merchandise is considered a gift by law.
0
yoursunshine
i sent my toner back! thank you for the posting people! i am so glad that my non-profit company doesn't have to pay for this stupid scam!
0
tj
Digital Infologic is under investigation by the Florida Attorney General.
The case file cited below relates to a civil -- not a criminal -- investigation. The existence of an investigation does not constitute proof of any violation of law.
Case Number: L08-3-1110
Subject of investigation: Digital Infologic, Inc.
Subject's address: 1752 E Ave. J, Lancaster, CA 93535
Subject's business: Telemarketing
Allegation or issue being investigated: Company is contacting Florida businesses to obtain name and address information for the purpose of sending unordered toner cartridges at an inflated price.
AG unit handling case: Economic Crimes Division in Tallahassee, Florida ..."
0
tj
This company now operates under the name United Supply Source, and is still doing the exact same thing
0
unknown
rite, united supply is bull [***], they just delievered a cartoon of toner in which thre was a single toner.they bluffed me. why r we silent lets file a complain against it. some guy called me few days back he was sounding like a asian. i think it operates from there.
0
unknown
| 1 reply
"hi my name is -------,i'm callingf about ur copier machine. this time we are mailing out some updated information for machine. for that i need to confirm its make n model no. can u check that for me, its on the front side of the copier......then they will ask u about the person who calls for the services n does the ordering for the supplies"
This is the type of script these people uses everytime they call n i have got this call about eight times in a month n most of the time the company name they told me was UNITED SUPPLIES,west virginia......can someone stop them....
i was working with united supplies they have you informational only name add and phn num from whitepages first they try to get information about your make and modle numb and the incharge person of that machine
then after 4 or 5 month they gonna call you and say can i speak _______ that person name who,s incharge of the canon copier for example after they speak with that person offer him a catalog of new pircelist and that person will thing he is getting the cattlog they tell our shiping clerk will call u before sending ur order out and after that we will use our 30 days billing for the order they gona say this line so slow even the customer man,t hear them and then you gona recive a carton of toner what u get in market 20 or 40 dollar they gonna charge 150 to 250 dollars
the owener of this company is lady name ruby her email id is rubykhalsa@hotmail.com
0
Heather
We rent our equipment from a company, So I could never tell if it was them or THE OTHER COMPANIES TRYING TO SELL ME STUFF. Anytime you get one of these calls, just ask for a EID# and if it's not the company you have a contract through or who you normally order supplies from they will automatically hang up.
0
Unknown
These guys sent us toner we did not order for our copy machine. I sent them an invoice for "storage" of their copy machine toner. Never heard from them again, and threw out the toner.
0
Vicki
| 1 reply
You are correct, I have done some research and it appears that they changed to United Supplies. A guy named Brian called me to send out our catalog.....SCAMMERS
i was working with united supplies they have you informational only name add and phn num from whitepages first they try to get information about your make and modle numb and the incharge person of that machine
then after 4 or 5 month they gonna call you and say can i speak _______ that person name who,s incharge of the canon copier for example after they speak with that person offer him a catalog of new pircelist and that person will thing he is getting the cattlog they tell our shiping clerk will call u before sending ur order out and after that we will use our 30 days billing for the order they gona say this line so slow even the customer man,t hear them and then you gona recive a carton of toner what u get in market 20 or 40 dollar they gonna charge 150 to 250 dollars
the owener of this company is lady name ruby her email id is rubykhalsa@hotmail.com
and they oppertae from india
0
Just me
I also have had a company ship toner that we didn't order and then demand payment. They are calling themselves Division Supply. The girl wanted to talk to my supervisor because she didn't like the way I talked to her. Why can't people get honest jobs?
0
tj
Phone number, or address?
0
tj
They think it's too much work, and easier to get a dishonest one?
Comments
Other scam reports against them here:
https://800notes.com/Phone.aspx/1-866-945-5609
Sending a demand for payment (a bill or invoice) for unordered merchandise through the U.S. Mail is mail fraud, whether they shipped anything or not. To avoid postal regulations governing mail fraud, they would have to label their letter clearly indicating that it is a solicitation and not a bill. Under postal regulations, unordered merchandise becomes the property of the receiver, and need not even be returned.
File complaints with your state AG, the California AG (they appear to be based in California), FTC, and the U.S. Postal Inspector (since their sending of a bill for unordered merchandise via U.S. Mail is mail fraud, even though they shipped the "product" via another common carrier).
You want these written complaints in place since their next tactic will be to attempt to bully and threaten damage to your credit to extort payment.
Here is their BBB report, which is surprisingly blank, for having an "F" rating.
http://www.labbb.org/BBBWeb/Forms/Business/Co ... anyID=100059996
BBB's definition of an "F" rating is:
"F We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices. "
Supposedly the BBB file was started 11-29-07, 3 months after their alleged business start date of 9-07-07. Complaints on www.800Notes.com start on May 28, 2008.
Here is an inside report from an alleged employee (now ex-employee):
http://au.answers.yahoo.com/question/index?qid=20080324165336AAgyRjt
"...
Telemarketing job-- is it legit?
I started a new telemarketing job today. I did not have to fill out a W-4, I just had to fill out my name, address, and social security number on a form. I do not know the true name of the company-- the name that we told customers was diffrent than the ont listed on the cards we were issued with the call numbers on them. When we place a call, we tell them that we are sending out a catalog for toner for their copy machine, but we don't think we have the correct copier model number "Is 5025 the model of your copier? I'm not sure if we have the right model in our system..." is what we are REQUIRED to say. (Of corse we don't know what model number it is because they have never done business with said company). We then go through a script misleading them into believing that they have a low price locked in due to their being a "perferred customer" from their last order (an obvious lie), and the shipping dept. will call in the next few days to let them know the status of their order. cont..
5 months ago
Additional Details
5 months ago
when the script is done, the "customer" has been led to believe that they are just verifying the shipment of a previous order, and that they are getting a catalog with the new stock of accessories for their copier(s). There is no catalog involved. We are instructed to hang up on the person if they start asking questions about the company, of if they ask for the name of the company more than once.
Now I have worked several telemarketing jobs in the past, and every ethic and professional phone skill I have learned is breached by this company. We are not even allowed to tell what state we are located in if we are asked. They are not registered with the chamber of commerce, the phone numbers they are used are unlisted and caller ID is blocked. The building doesn't even have a name on it. If this company is breaking any laws, I don't want to be involved, but I DO need the paycheck. Hopefully tomarrow I can weasel a company name from someone that I can do a search on.
Help please!?!?!?!
5 months ago
TX Cyclone-- I worked for SITEL in San Angelo, TX, and Conseco teleservices in Irving TX. I am familliar with some telemarketing laws, and I think this company is doing what is referred to as "slamming", or close to it. I DO have a set time to be there and to to leave-- 7:00 A.M. until 2:00 P.M., so I'm assuming I'm an employee. I'm going in tomarrow if for nothing else to get a business name that can be reported to the B.B.B. if it turns out to be illegal. There is a couple of telemarketer employees there that's been there a few months, but they seem to be of the character that, well, I wouldn't hang out with them after work.
The word "SCAM" keeps screaming from the back of my head....
Makes Kirby and Cutco feel like fortune 500 companies......
5 months ago
More like WAS... I moved to Michigan for a while, got run over on my bicycle by an uninsured driver who just-so-happened to be the grifriend of a cop (so the police dept. never filed the report-- therefore I'm not able to sue for the fact that I received sciatic nerve damage and a hefty doctors bill I can't afford to pay). I'm in California right now-- Southern Cali-- and the fact that I dont' know much Spanish makes it extremely difficult to even get a job even in fast food. With the national recession in full swing, jobs are hard to come by.
5 months ago
Oh-- and on the cards that have the companies names, phone numbers, and addresses on them-- all of the cards are out of date. (Do not use after June 30, 2005, etc...) A large number of the numbers on the cards are even disconnected, which proves to be a headache since we have to manualy dial each number (I guess I was a spoiled telemarketer, I've always used autodialers hooked up to computers. This business only has four computers in the whole building).
5 months ago
I found the name thc company goes by-- Digital Infologic. I did a Google search with that name then with that name and scams, never found anything. The company has been in business for at least a year, I so really don't have a clue what the legitimacy of the business may be. If it's legal, it sure is shady.....
5 months ago
I was let go today, the owned told me "you're just not working out. You sound too much like you're selling something..." WELL DUH!!!! He cut me a check for $85.00, which comes out to less than the $8.00 we were guranteed, but I don't care about that. I contacted the Better Business Bureau, they already have an "F" rating. The worst a business can be given. I'm in the process of reporting them to the city and the local newspaper (where the job ad was placed), I'm sure that if they don't get criminal charges, they'll be run out of town. We'll see where it leads. I memorized the script ("it's propriatary information! It is not to leave the building!!"), and e-mailed it to the local newspaper's editor. I'm sure he's going to LOVE that....
..."
http://www4.law.cornell.edu/uscode/html/uscod ... 41----000-.html
Mailing of unordered merchandise:
http://www4.law.cornell.edu/uscode/html/uscod ... 09----000-.html
http://www4.law.cornell.edu/uscode/html/uscod ... 26----000-.html
http://www4.law.cornell.edu/uscode/html/uscod ... 27----000-.html
1752 E. Ave J, Ste 300
Lancaster, CA 9353
Phone # 661-947-5610
888-945-5609
Fax # 661- 947-5611
If you get anything from the above company it might be a scam we received a toner for a copier that we don't have
http://myfloridalegal.com/lit_ec.nsf/investig ... 525745800574AC7
"Active Public Consumer-Related Investigation
The case file cited below relates to a civil -- not a criminal -- investigation. The existence of an investigation does not constitute proof of any violation of law.
Case Number: L08-3-1110
Subject of investigation:
Digital Infologic, Inc.
Subject's address:
1752 E Ave. J, Lancaster, CA 93535
Subject's business:
Telemarketing
Allegation or issue being investigated:
Company is contacting Florida businesses to obtain name and address information for the purpose of sending unordered toner cartridges at an inflated price.
AG unit handling case:
Economic Crimes Division in Tallahassee, Florida
..."
this time we are mailing out some updated information for machine.
for that i need to confirm its make n model no.
can u check that for me, its on the front side of the copier......then they will ask u about
the person who calls for the services n does the ordering for the supplies"
This is the type of script these people uses everytime they call n i have got this call about eight times in a month
n most of the time the company name they told me was UNITED SUPPLIES,west virginia......can someone stop them....
then after 4 or 5 month they gonna call you and say can i speak _______ that person name who,s incharge of the canon copier for example after they speak with that person offer him a catalog of new pircelist and that person will thing he is getting the cattlog they tell our shiping clerk will call u before sending ur order out and after that we will use our 30 days billing for the order they gona say this line so slow even the customer man,t hear them and then you gona recive a carton of toner what u get in market 20 or 40 dollar they gonna charge 150 to 250 dollars
the owener of this company is lady name ruby
her email id is rubykhalsa@hotmail.com
then after 4 or 5 month they gonna call you and say can i speak _______ that person name who,s incharge of the canon copier for example after they speak with that person offer him a catalog of new pircelist and that person will thing he is getting the cattlog they tell our shiping clerk will call u before sending ur order out and after that we will use our 30 days billing for the order they gona say this line so slow even the customer man,t hear them and then you gona recive a carton of toner what u get in market 20 or 40 dollar they gonna charge 150 to 250 dollars
the owener of this company is lady name ruby
her email id is rubykhalsa@hotmail.com
and they oppertae from india