Bed Bugs

ComplaintsFurnitureBob's Discount Furniture

Complaint

0
Ana
Country: United States
We purchased a King size double Bob O Pedic mattress. After a few months of an allergic reaction, we took the bed apart and found out we had bed bugs.  My husband and I never have experienced this problem before.  Contacted Customer Service and they are giving us the run around, they even went as far as saying"Their warehouse is so clean you can eat from their floor" What, is the employee telling me, my home is dirty???? Law suit should be filed based on all of the complaints I'm reading.  I'm contacting an attorney soon.....

Comments

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  • 0
    Bob Cares
    | 3 replies
    Wow. We are so sorry to hear about the problem you are having. Surely this has to be a frustrating and stressful time for you.

    We've reviewed current research and have consulted with professional, and knowledgeable Entomologists who have cleared up a lot of misconceptions about these critters.

    People often correlate bed bugs with furniture or “dirty places”, current research finds that bed bugs do not originate from new furniture however, evidence does suggest that bed bugs are commonly found in areas such as, college dormitories, nursing homes, movie theatres, hotels and they can even go undetected in a home for months hiding in/under carpets, curtains and wallpaper.

    Please also feel free to review the CDC’s (Center of Disease Control) government website that will provide you with additional information regarding this epidemic.
    http://www.cdc.gov/nceh/ehs/topics/bedbugs.htm

    While we can appreciate your concern, please rest assured that Bob’s Discount Furniture takes great pride in our reputation and will exhaust all efforts to protect it.

    Thanks, Eric.
    • 0
      dave waterson replies to Bob Cares
      [***] !
    • 0
      P.E.C replies to Bob Cares
      Bob's has no pride. Refuses to make their customers whole.
    • 0
      Bedbugs replies to Bob Cares
      I just picked up a sofa, chaise and side chair at Bob's furniture outlet and when I got it in the house, a bedbug was on the chaise.  Now I am worried.
  • 0
    Dee
    | 4 replies
    Eric,

    You should know that recently my brother purchased a "brand new bed" from Bob's and it was discovered the bed indeed had bed bugs!  Evidence may "SUGGEST" that bed bugs are commonly found in college dorms, nursing homes, movie theatres and hotels etc...however my family has not been in any of those places since living in the home they are in now and they've been there for over a year.  Not a single problem like this until receiving their bed that was purchased from Bob's.  Upon this discovery my brother went to his doctor who confirmed they were bed bugs and that the sourse was most likely the recently purchased mattress!  And this isn't the first problem they had with their purchase!  When the bed was originally purchased the delivery men brought the wrong bed, then CHARGED my family to redeliver the correct item!  Now, how is that good customer service?  A consumer paying for a delivery error?  Then after going a week with no bed when the bed did finally arrive it was way past the scheduled delivery time!  Even without the bed bug issue, I don't call this good customer service at all!  Now back to the bed bug issue....all my brother is asking for is a new bed, which Bob's REFUSES to supply!  Now, after researching this online I find it very interesting that there are MANY complaints very similar to these out there!  I find it hard to believe that all of these consumers are wrong!  Considering the treatment we have been getting from Bob's from the beginning, I tend to disagree with your above statement entirely and agree with those who I don't know who have almost the exact same complaints that I have.  Please know this has been directed to the Department of Consumer Affairs and my family has consulted an attorney!
    • 0
      Jessie replies to Dee
      | 3 replies
      I just purchased a bob I pedic and had it delivered 8/2012 and realize something was wrong until a month later my 7 yr old daughter was waking up with bumps all over face and body and I was also waking up the same way and from so much scratching we are full off scabs. This past Sunday 10/2/12 something told me to check her mattress and ret assure rigt under her pillow were like 5 bed bugs then I immediate check my bed and I am still grossed out my bosx spring was full of bed bugs and so was the wood on my bedroom set. I immediate called Bobs to complain and was td the same thing that their warehouse is super clean and they know for sure the bugs were not in their furniture and that since I live in a 3 family house that could've came from one of the floors and nothing was done now I am stuck wih these expensive mattresses full of bugs from when I had to kill them
      • 0
        liz replies to Jessie
        | 2 replies
        Ass we speak taking apart bed room set purchased from Bob's.Bed bugs everywhere.would like to join everyone that's going tru same thing that purchased from Bob's.I'm furious right now after reading all the posts with the same issue.We all must come together and address this matter.We spent allot of money.
        • 0
          What bobs store is this? replies to liz
          What bobs location was this?
        • 0
          Lisamarie7926@gmail.com replies to liz
          Me too in Aug they gave me a contaminated matress we all need to sue this pos company put them out of business calling the news and getting a lawyer
  • +1
    seraphhunter
    Their warehouse is not clean, it's all messed up, been there in the past. But that's not an excuse, this is just disgusting. That's like having cockroaches in your food from a restaurant man. Just don't use Bob's and tell everyone what the truth is so people don't get scammed like this. I feel ya people, man it just enrages me.
  • 0
    Allison
    | 1 reply
    I bought a sectional from Bob's about six weeks ago.  Discovered that we had bedbugs two days ago.  The exterminator said it looked to be in the early stages, likely picked up around the end of the summer.  My son would bring his comforter back and forth to the couch.  Twelve bugs were found on the couch, and my son had about 50 in his room. I spent twelve hours bagging up the entire contents of my house yesterday, and $4000 today for bedbug treatment.  A bit too much of a coincidence that we would get this problem shortly after getting the couch.  There is just no other way we could have gotten these things, as we did not stay at any hotels or other houses during that time.  I know it is highly unlikely that I will ever be able to prove that they came from the couch, but I did want to take the tine to warn others about this issue.
    • 0
      Molly replies to Allison
      My neighbor bought couch from bobs  discount , and it was full of bed bugs. They thought they got them from buses or other people  but the bed bugs i am sure came with the couch.
  • 0
    steve
    I have a good friend his son took bedbugs from a relatives house,  the relative got their infestation  from a motel they stayed in in new York state a month earlier.
    Weird how that happens isn't it.
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