copy of letter sent to Verizon Chairman March 2014
Complaint
<name withheld>
Country: United States
Mr. Lowell McAdam
Chairman and CEO
Verizon
Dear Mr. McAdam:
We are currently Verizon FIOS and Verizon Wireless subscribers, having enjoyed the Verizon FIOS Triple Play Bundle for the past two years and Verizon mobile services for a decade. Our Triple Play Bundle contract expires this month.
On February 2nd, after surveying offerings from RCN, Comcast, and Dish TV – all of whom are providers in Framingham – I called the Verizon customer contact center to determine if Verizon had a competitive bundle offer. I spoke with Verizon representative Scott who researched current Verizon products and determined I could renew our Triple Play Bundle at the same monthly rate if I agreed to a 24 month contract. Being a satisfied Verizon customer I agreed. Scott informed me I would need to listen to an audio message and follow instructions to press certain telephone keys at the correct time in order to indicate I was committing to the contract. I did as Scott requested and committed to the contract. After committing to the contract Scott provided me with Verizon Confirmation Number MA4JY0UA. Scott informed me I had 30 days to rescind the contract, but otherwise I would be a Verizon customer for 24 months beginning March 2014.
Earlier this week I received my March Verizon bill and the cost of the Triple Play Bundle was forty percent higher than the previous month. I was very surprised but sure this was a simple and honest mistake and could be easily corrected. It seems nothing is further from the truth. After many hours on the phone with Verizon representatives my wife and I are convinced Verizon employed a bait-and-switch tactic in an attempt to prevent us from switching to a Verizon competitor.
Effective April 3rd we will no longer be a Verizon customer. Additionally, we will cancel our cell phone plans. We vow never to do business with Verizon as it has demonstrated honesty and interacting with customers in good faith are not its corporate values. We will use social media to warn family and friends about this and to discourage them from doing business with Verizon. Lastly I plan to write a letter to the Massachusetts Attorney General describing Verizon’s deceptive business practice.
Sincerely,
<name withheld>
cc: Daniel S. Mead, President/CEO Verizon Wireless
Robert Mudge, President Consumer and MBM
Chairman and CEO
Verizon
Dear Mr. McAdam:
We are currently Verizon FIOS and Verizon Wireless subscribers, having enjoyed the Verizon FIOS Triple Play Bundle for the past two years and Verizon mobile services for a decade. Our Triple Play Bundle contract expires this month.
On February 2nd, after surveying offerings from RCN, Comcast, and Dish TV – all of whom are providers in Framingham – I called the Verizon customer contact center to determine if Verizon had a competitive bundle offer. I spoke with Verizon representative Scott who researched current Verizon products and determined I could renew our Triple Play Bundle at the same monthly rate if I agreed to a 24 month contract. Being a satisfied Verizon customer I agreed. Scott informed me I would need to listen to an audio message and follow instructions to press certain telephone keys at the correct time in order to indicate I was committing to the contract. I did as Scott requested and committed to the contract. After committing to the contract Scott provided me with Verizon Confirmation Number MA4JY0UA. Scott informed me I had 30 days to rescind the contract, but otherwise I would be a Verizon customer for 24 months beginning March 2014.
Earlier this week I received my March Verizon bill and the cost of the Triple Play Bundle was forty percent higher than the previous month. I was very surprised but sure this was a simple and honest mistake and could be easily corrected. It seems nothing is further from the truth. After many hours on the phone with Verizon representatives my wife and I are convinced Verizon employed a bait-and-switch tactic in an attempt to prevent us from switching to a Verizon competitor.
Effective April 3rd we will no longer be a Verizon customer. Additionally, we will cancel our cell phone plans. We vow never to do business with Verizon as it has demonstrated honesty and interacting with customers in good faith are not its corporate values. We will use social media to warn family and friends about this and to discourage them from doing business with Verizon. Lastly I plan to write a letter to the Massachusetts Attorney General describing Verizon’s deceptive business practice.
Sincerely,
<name withheld>
cc: Daniel S. Mead, President/CEO Verizon Wireless
Robert Mudge, President Consumer and MBM
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