Pep Boys = Rip off Boys

ComplaintsAutomotivePep Boys

Complaint

0
Pedro
Country: United States
Brought my van in last week because although it was running well it hesitated a few seconds when accelerating. Other then that it was perfect but I wanted it to be corrected.

After 5 days they called and said it was ready.

When I went to pick it up it wouldn't start and upon examination I noticed that wires were cut and the starter (which was almost new) had been stolen.

When I complained I was told they were not responsible and that in the small fine print they said they weren't responsible.

Because I need the van for work I said go ahead and replace the starter and I would pay for it. But they said they didn't do work on vehicles with cut wires and I would have to have it towed to another garage to have it repaired.

I'm going to the police tomorrow to complain and also to the Better Business Bureau and finally to small claims court. This is fraud and the worst kind of thievery I've heard of. They should be shut down and fined because they are a bunch of crooks.

Be careful when you want your car fixed---AND NEVER NEVER GO TO PEP BOYS!!!!

Comments

  • 0
    Sarah
    Where is this Pep Boys?
  • 0
    smarterthanyou
    you, sir, do not have a brain. when a vehicle is written up for an estimate or work order, there is a paragraph that you have to read and sign. it clearly says that pepboys is not responsible for any damage, missing items, etc. etc. Im 100% sure you signed it without reading it. Im sure you signed it because the law states that the mechanic cannot touch the car untill the work order is signed by the customer. As soon as pepboys calls you to tell you your car is done, they park it outside and its your risk if someone has the same van and needs a starter and saw the van parked outside for 5 days in a row. no one can help you on this one..end ramble
  • 0
    LearnToRead
    Van parked outside for 5 days? He said after 5 days they called him.. not he didn't pick it up for 5 days.

    Before you try to sound smarter then someone make sure you know how to read please.
  • 0
    hah ha
    you're right on that learntoread
  • 0
    Kari
    It is true that Pep Boys is known for ripping customers off.  The are famous for fixing the problem the customer presents with, then creating another problem within the engine so that the customer will be sure to come back.  Crooks!

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