Complaint

0
CH
Country: United States
Card Member Service  
1-800-273-3214    
    


Received a phone call from Card Member Services on 8/8/2012 stating that they  could lower my interest rates on my credit cards ( who doesn't want lower rates) not  saying my  credit is in bad shape, matter of fact I have excellent Credit ... just was looking to pay less on the credit cards interest rate, so I engage in the conversation , my complaint is -After several times in my conversation with Card Member Service (Diana Wulter and that's properly a fake name) I repetitively ask if there will be an enquiry on my credit in order to move forward, and  she repetitively answered " No, there will be no hard enquires to your credit" ring ding .... That's a big fat lie. I decided to check my credit the next day and what do think I saw ..... that's right a hard entry on my credit. My score went down over night , and I am really disgusted by that , it sad to say , but we live in a "NO TRUST SOCIETY" just thought I would share my most recent experience  with the public and hopefully Big Brother can act in our favor and take up for action. IN BOLD STAY AWAY FROM CARD MEMBER SERVICE, PASS THE WORD, I WILL.  I don't think I have been  had , meaning they are fraud company , mostly upset because they lied to me about the hard enquiry on my credit. If this happens or a similar event , just call your credit card company and let them know, I did and I also am having new cards sent, never again.
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If you have evidence that someone requested your credit information for a fraudulent purpose, please explain the circumstances in writing to us and we will process your dispute. Write to us at Experian, PO Box 9556, Allen, TX 75013. Be sure to include your full name, including middle initial and generation (such as JR, SR, III, etc.), current mailing address, Social Security number, date of birth, and your previous addresses for the past two years. Please send us one copy of a government issued identification card, such as a driver's license, state ID card, military ID card, etc., and one copy of a utility bill, bank or insurance statement, etc. Make sure that each copy is legible (enlarge if necessary), displays your name and current mailing address, and the date of issue (statement dates must be recent). We are unable to accept credit card statements, voided checks, lease agreements, magazine subscriptions or postal service forwarding orders as proof. To protect your personal identification information, Experian does not return correspondence sent to us. Send copies of any documents you wish to provide to us and always retain your original documents.

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